Parag Sevra Email & Phone Number

Pleasanton, California, Us

As a Sr. Technical Program Manager at Workday, I oversee two dynamic cross-functional teams based in India, Ireland & US — "GTM Marketing (Qualify)" and "GTM Sales (Engage)". My role involves driving the efficiency and effectiveness of these teams by implementing empirical process agile and Scrum practices. By applying data-driven methodologies and fostering a collaborative environment, I ensure that both teams not only meet but exceed their sprint and quarterly goals. By leveraging data-driven methodologies and agile frameworks, I ensure that our teams are aligned with strategic program initiatives for Business Technology. My efforts are dedicated to refining processes, optimizing resource allocation, and aligning team efforts with broader business objectives to deliver impactful results that support our overarching business goals. Through continuous improvement and agile best practices, I help deliver tangible business value, enhance operational performance, and support our strategic initiatives. My commitment to agile principles and empirical process management enables our teams to adapt swiftly to changes, drive innovation, and achieve measurable results in an ever-evolving landscape.

Purchase, Ny, Us

Promoted as a "Lead Technical Program Manager".As a Lead Technical Program Manager - Salesforce at Mastercard, I leverage my experience and certifications to deliver high-quality and scalable solutions for complex and cross-functional Salesforce Sales Cloud Projects (Lightning platforms, Marketing, CPQ, etc). I single handedly managed & collaborated with a huge team of around 60+ Tech team members (Developers, Analysts & QA's) & 20+ business owners from multiple business units within Mastercard, that are spread across different locations worldwide, to ensure alignment with business objectives, stakeholder expectations, and best practices by applying my knowledge & expertise to optimize the efficiency and effectiveness of the development, delivery processes ensuring smooth & successful quarterly release deployments. Consistent recognitions and appreciations from both the 'Tech' team and Business stakeholders, reflect my unwavering commitment to excellence and collaborative approach to achieving project success.

Purchase, Ny, Us

Purchase, Ny, Us

London, Gb

Worked as a Project Manager in HSBC Software Development (India) Pvt. Ltd. Pune, on payroll of Synechron. Project: WSIT Digital Business Banking UK - Mobile: OB (HSBC Mobile App. Development - Android & IOS)- Plan, manage scope & deliver new incremental features/enhancements related to the HSBC Mobile Banking App used by Commercial Business Banking customers of HSBC, for both 'IOS' & 'Android' mobile users, for Direct and Open Banking (Indirect) channels. - Liaise between IOS & Android: Business & IT BA's / Developers / Testers / Performance Testers / Accessibility Testers / Backend, API teams, 3rd party vendors, etc. to ensure that changes are understood, designed, developed, tested and deliver working software in a timely manner as per the project scope and timelines.- Plan & review scope with Web (Desktop) team so that the functionality we (Mobile) develop is in sync across both Web & Mobile platforms to avoid any parity issues.- Liasing with QA leads for alignment of Test/Regression/UAT plans according to development timelines. Track, prioritize, assign & close any open Defects/Bugs, Accessibility Tech Debt, etc. as per priority, by collaborating with the QA/UAT team.- Identify, highlight & mitigate Risks that may affect project deliverables.- Facilitate Scrum ceremonies like Daily Standup, Backlog Review, Sprint Planning, Demos, Retrospectives, GoNoGo, CR approvals, etc. Manage Sprint board, track sprint progress using Burndown, Velocity & other reports.- Report project status and progress to management & stakeholders, get required acceptance & sign-offs.- Leading the team and making them self-organized. Ensure & help maintain a healthy environment within the team and address any conflicts that may arise within the team.- Experience with ALM tools like JIRA, Rally, Confluence, etc. - Adhere to bank’s standards and approved tools and work with stakeholders to maintain healthy product backlog and develop a continuous improvement culture in the team.

Purchase, Ny, Us

Certified ScrumMaster® (CSM®),Certified Salesforce Sales Cloud ConsultantCertified FinancialForce PSA FundamentalsCertified FinancialForce PSA System Admin EssentialsWorked as a Technical Scrum Master(Project Lead) and an individual contributor: Business Analyst / Salesforce Consultant in MasterCard, on Tech Mahindra Payroll.Project: Salesforce Sales Cloud (Classic & Lightning)- Worked closely with regional and global teams to drive continuous improvement of our CRM/eCommerce Salesforce platforms.- Facilitate the Scrum process of Sprint Planning, Daily stand-ups, reviews, and retrospectives with team and Product Owner and proactively remove impediments to progress.- Manage the project scope and timeline, ensure that sprint/milestone/project schedule is on track.- Collaborate towards quarterly Release/Hotfix Management with technical leads to support the continuous delivery of new functionalities and enhancements.- Strong interpersonal & leadership skills; ability to lead conversations with both business & IT stakeholders.- Ability to build strong relationships with leaders, developers, architects, vendors, partners and consultants and communicate effectively throughout multiple levels.- Worked with multiple Product Owners and understanding & documenting business requirements.- Capture and define the functional and technical requirements of the client in the form of User Stories. - Worked with different Vendor & Support teams for scheduling FinancialForce quarterly Package Upgrades & Push Updates & enhancements. - Worked on Salesforce configuration User Stories related to Custom Objects, Fields, Field Sets, Record Types, Page Layouts, Tabs, Custom Report Types, OWD Sharing & Security, Workflows, Process Builder, Duplicate/Matching Rules, Lightning Record Pages and other Salesforce functionality in both Classic & Lightning UI.

Teaneck, New Jersey, Us

Certified Salesforce Administrator / 201Certified Salesforce Advanced Administrator / 211Certified Salesforce Platform App Builder / 401Worked as a Salesforce Consultant for Basic and Premier, AMER/EMEA/APAC clients for both Sales & Service Cloud implementations in Classic & Lightning UI. Project: SFDC- Work closely with clients, requirement gathering/analysis. Configure and maintain the Salesforce orgs. Connect with Account Executives, SalesOps for any License related issues.- Create/manage Users, Roles, Profiles, Permissions, Public Groups, Queues and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access.- Add/modify Custom Objects, Fields, Field Sets, Record Types, Page Layouts, Tabs, Custom Report Types, OWD Sharing & Security, Workflows, Process Builder, Duplicate/Matching Rules, and other Salesforce functionality.- Create/Schedule Reports & Dashboards as per business requirement.- Deploy Change Sets, Installing/Upgrading Packages from Appexchange.- Design and deploy Validation/Assignment/Escalation/Auto-Response Rules, Approval Processes for automating business logic.- Configured Profile-based IP address restrictions, Org-wide IP and Profile-based login hour restrictions.- Created Text, HTML Email templates for setting up Email Alerts.- Configured & Setup Apps for Sales/Service Consoles.- Used apps like Data Loader, DataLoader.io, Data Import wizard, Workbench for Data migration.- Creating Lightning Record Pages, Lightning Apps & Components and migration from Classic to Lightning / Deployment from Sandbox to Production.- Setup Web to Lead, Web to Case and Email to Case functionalities.- Setup up Communities, Live Agent, Omni channel, Case management features for Service Cloud.- Achieved Trailhead Ranger rank.- Won Spotlight Awards best performer for months of January, March, June, September 2017.- Won 2 mobile phones total worth 80,000 INR in 2 different quarterly performance spiffs.

London, Gb

Armonk, New York, Ny, Us

Worked as a L3 - Senior Technical Engineer ( L1>L2>L3 ) for TalkTalk, a leading Internet Service Provider in the U.K, formerly known as Tiscali.Project: TalkTalk (Tiscali)- Process included working on BMC Remedy tickets, Troubleshooting & Assisting (LLU, IP Stream, WLR ) customers with their Broadband & Fixed Line issues. - Troubleshooting included Configuring all types of routers, Booking Talk Talk & British Telecom Engineers, Solving setup issues, E-mail & wireless assistance, Logging faults with SMC / BT & follow up, etc. - Worked as a Jeopardy ( Level 3 ) Engineer for Talk Talk. - Was promoted to L2 within 5 months of joining IBM. - Have contributed by making Helpful Presentations for agents. In simple words, I helped Talk Talk customers to stay connected with the whole world.- Completed Six Sigma Yellow Belt Training through IBM.

Post Graduate Diploma, Information Technology

Bachelor Of Commerce - Bcom, Business/Commerce