Parama Chatterjee Email & Phone Number

Pune, Mh, In

Gurugram, Haryana, India

Delhi, India

Mumbai, Maharashtra, India

Pune, Maharashtra, India

• Single-handedly facilitated the complete Doctor Loan Process for 6000+ customer base MOM from Lead generation to Disbursement• Successfully devised & executed a Strategy for Conversion of Flexi Loans to Term Loans in line with the business goals• Solely responsible for Portfolio management of Digital Lending products in SME- MOM Conversion of Flexi Loans to Term Loans• Devised and executed a strategy for Conversion of Term Loans to Flexi loans to reduce customer bounces during Covid-19 Moratorium period for 500+ customer base MOM• Developed Customer Journey for Moratorium customers for SME lending- Product creation within LOS to LAN generation within LMS• Strategically prioritized the Tech developments achieving optimum resource productivity in acquiring customers & achieving business volume for Business Loans• Chaperoned Customer Servicing to enhance customer satisfaction• Spearheaded a team of 25 callers to launch a new product- Tele-binding for SME• Provided 24*7 support to Business teams to achieve business goals• Operating several offer related campaigns(mailers/texts) on existing customer base for business numbers • Chatbot implementation for SME all customers for real time solutioning of customer queries

Pune, Maharashtra, India

• Responsible for managing lending (Professional Loan, Business Loans, Mortgage Loans) projects by Defining the project scope, Designing solutions, Steering developments as per requirements, Testing the product, Implementation of fixes & Improvements• Responsible for planning & monitoring the day-to-day business activities ensuring smooth progress & implementation of efficiency improvements in line with business objectives • Trained a team of 20+ Call Centre agents in understanding the end to end process of Digital Lending• Responsible for heading the Call-Centre team to actively perform with their best in achieving business targets for Tele-binding- Portfolio creation of 75 Cr. in Professional Loans• Evaluated Overall performance of Call Centre by gathering, analyzing & interpretation of data & metrics• Devised a Fintech model for Prospect customer base for Professional Loans• Responsible for System enhancements SFDC HTS for relationship COE• Formulated & Implemented Technical solutions as per requirements from multiple verticals- Risk, Marketing ,Operations etc.• Lead large initiatives, coordinating the work of internal and partner teams, including program scoping, design, data collection, fieldwork and site visits, data analysis, proposal of new standards, communication of results to senior management worldwide, business action follow-up, and subject matter expert (SME) process support for implementations of recommended improvements.

Pune, Maharashtra, India

• Devised an Annual Maintenance Fee generation model & journey for ETB customers• Handled VAS lines for cross sell income generation• Effectively improved customer experience delivering new features & improvements within the existing features by working closely with clients, stakeholders, and development teams • Responsible for Vendor management for Vouchers and pocket insurance, property insights• Provided resolution to all Sales queries related to SFDC• Responsible for following roles in Centre of Excellence relationship verticalo Process managemento New VAS Lines Launcho Process improvemento Process trainingo Product developmento Product innovation- new product propositiono Cross selling- VAS penetration• Successfully delivered a new product- Pure Flexi for relationship business

Pune, Maharashtra, India

• Successfully launched the Hybrid Flexi product in SME vertical by managing all stages of the product life cycle from inception to customer use providing a wow customer experience and convenience• Assisted Sourcing team in handling different kind of products• Conducted multiple Training sessions for Sales team in understanding the CRM enhancements• Liaise with supervisors to make investor presentation, Annual Operating Plan and Long Range Plan for the MD’s office• Salesforce CRM Enhancements for sales team to save time in logging a case, improving the efficiency• Building a Digital Platform for customer base to raise concerns and MIS tracking of the TAT of every to be less than 24 hours • Execution of several offer related campaigns on customer base while working in close coordination with digital marketing team

Master Of Business Administration - Mba, Banking And Financial Support Services

Bachelor Of Applied Science - Basc, Chemistry, 2:1

High School Diploma, Science- Physics, Chemistry, Mathematics, Biology, Aabb