Paramjeet Kaur Email & Phone Number

Greenford, England, United Kingdom

Duties As a Customer Service AdvisorResponding to customer questions via phone, email, chat, or social media. This involves providing information about products, services, policies, and processes.Addressing and resolving customer complaints and concerns. Gathering and recording customer feedback to help identify areas for improvement. This information Helped the company to enhance their products and services.Keeping detailed records of customer interactions, transactions, and complaints. Accurate documentation helps in tracking customer interactions and streamlining processes.

Jalandhar, Punjab, India

I did following Jobs as an Assistant Sales Manager• Trained and onboarded new employees, teaching workflow processes and corporate policies.• Generated monthly and annual sales reports to determine growth and areas requiring improvement.• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.• Monitored sales team performance and provided training to help reach targets.• Maintained friendly and professional customer interactions.• Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.• Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts

Master Of Business Administration - Mba, Marketing, B

Activities and Societies: Worked on market research projects as part of your coursework, focusing on consumer behavior, brand positioning.

Postgrauate Diploma In Computer Application, Computer, A

Master Of Commerce, Commerce, B

Activities and Societies: Participated in inter-college debate and public speaking competitions, refining my communication, critical.

Bachelor Of Commerce - Bcom Prof, Commere, B

Activities and Societies: Participated in youth Festival in a Singing competition and won second Position. Participated in business.