Paramjeet Kaur Email & Phone Number

Hamilton, Waikato, New Zealand

Hamilton, Waikato, New Zealand

Managing small to medium projects Managed Infrastructure, software applications, customer relationship management, customer content management and enterprise resource management projectsManaged project teams of size 5 to 15 members including internal and external resources.Achievements:Infrastructure upgrade at 3 sites (Melbourne, Kansas City and Johannesburg) including printing, file share and migrating servers and services to Azure. Discovery completed in 12 weeks.Implementation of enterprise risk management software application. Worked with internal stakeholders and external vendors (in Australia and Sri Lanka) on $246k project.Sales structure setup in SAP ERP to generate automated re occurring invoices for USA, Canada, Europe and Asian sites.

Hamilton, New Zealand

Worked as technical business process analyst and project manager to manage and enhance the business process in SAP C4CAligned sales, marketing, sales order management, customer service and customer technical support processes in SAP C4C to satisfy customer needs and automate manual processesHandled business process change and user training across different offices in New Zealand, Australia, Hong Kong, UK, USA and Canada.Achievements:Managed and implemented service ticketing system for 5 teams in NZ, USA and Asia in SAP C4CManaged and implemented time tracking to capture time spent per ticket per user to bill the customerWorked as technical BA to identify the issues in current CRM system at user level. This was conducted with external vendors from USA and IndiaWorked as technical BA to implement SAP eCommerce platform across two main business units EDI implementationsManaged and implemented integration between C4C and other main applications used by organization (including Mindtouch, eCommerce, Sitecore, Power BI and Genesys Cloud )Managed initiative to improve SAP C4C user's experience by implementing Single Sign On, offline app capabilities, broadcasted reports etc.

Hamilton, New Zealand

Supported users in 8 different offices including New Zealand and Sri Lanka on IT issues, training and documentationWebsite maintenance, hardware and software upgrade, setup PC for joiner/movers/leavers, printer maintenance, business development by E-Marketing, flyers and brochure design.Achievements:System upgrades to run latest versions of software and applicationsImplemented online attendance registerImplemented QGIS database to visualise work done in different areasImplemented MS Access database setup for property management business

Hamilton, Waikato, New Zealand

Assist user to use Microsoft Access database and keeping track of all the features and debugging Volunteer Database. Introducing new features in database.

Hamilton, Waikato, New Zealand

Assist and answer client/ customer queries related to computers. Assist with customer's online issues including creating or operating online accounts, creating CV and in job hunt. Helping clients with technical issues related to laptops, tablets and mobiles.

Post Graduate Diploma In Applied Informatics, Information Technology, A

Advance Databases, Database Administration, Informatics and Society, Management Support Systems, Management of Information Systems.

Bachelor'S Degree, Computer Science, A

Activities and Societies: Active member to Event Coordination Team Won many activitiesFundamentals of Computer Programming & IT, Object.