Information Technology & Services

• Leading Market Area Middle East and Africa and managing the progress and delivery of client projects• Perform requirement gathering and process mapping for large-scale transformation as well as Business as Usual activities.• Build as-is and to-be processes based on the current business requirements.• Consult collaborate and coordinate with business SME and stakeholders on the design and implementation of appropriate solutions.• Break down a complex information or research request and provide recommendations• Remove impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.• Facilitate discussion, decision making, and conflict resolution.• Utilizing data analytics, I evaluate existing business processes to make change recommendations for accelerated business performance and efficient operating model• Identify performance gaps plan trainings to close gaps related to knowledge, skills, and behavior• I lead digital transformation of processes by developing workflows and automations for customer deliverables• Act as primary point of contact for client escalation through resolution/tracking. Assess impact of issues and assist in determining appropriate courses of action. Manage and monitor action plans in accordance with agreements. • As a Telecom Consultant, I contribute to solutioning for network solutions for RF planning and optimization • Responsible for delivering operationalization of digital delivery platform and inhouse developed RPAs and BOTs• Identify and optimize the processes and improve efficiency, productivity, and profitability along with add on sales by SW and features recommendation• Identify Break down a complex information or research request and provide recommendations • Accountability for project setup, process engineering, defining R&R, delivery quality, adherence to WLA.• Responsible for process compliance, process evolution, Risk management and optimization under CMMI framework

Played role of Specialist and Technical Manager prior to GeneralManager role for Sprint account.• Responsibility and accountability for project planning, scopeidentification and readiness planning. effort estimation andeffective utilization of team and IT resourcesKEY ATTRIBUTES• Result oriented project management –Overachieved target• Team billability - USD 1.02 million perQtr managed in 2020 and Q1’2021• A natural leader as a Project Manageradept at managing multiple teamsservicing concurrent and complexmission critical projects• Successful delivery of prestigiousproject (Swap from Nokia toEricsson) in middle east with 30%+efficiencyCRITICAL SKILLS ANDCOMPETENCIES• Client and Project Management• Transformation Management• Process Modelling/Excellence• Stakeholder Management• Business Process Re-engineering• Risk Management• Lean Six Sigma• Governance & Compliances• Vendor Management• People Management• Service Assurance• Data Analytics using MS office, PowerBI• Agile Ways of Working• Telecom consultant• Network Planning & Optimization• Improvised processes by automations in order to build efficiencies• RF optimization of network and Identification of issues for network performance degradation, network Interference and troubleshooting them by taking corrective actions to customermanagement and stake holder management.• Sprint PRS project for 4G network rollout and 3G network expansion. Executed project from transformation to closure report submission• Responsible for service delivery efficiency of 10% year on year• Line management for 350+ (Direct/Indirect), Competence Gap analysis, development and resource readiness. • Internal and External projects audits (CMMI – Level 3) towards Market area

•RF optimization of Sprint network as part of managed services project for 3G and 4G network. •Identification of issues for network performance degradation, network Interference and troubleshooting them by taking corrective actions to customer management and stake holder management. •Sprint PRS project for 4G network rollout and 3G network expansion. Executed project from transformation to closure report submission•Responsible for service delivery efficiency of 10% year on year•Multivendor exposure - Motorola/Samsung/Nortel/Ericsson across different Sprint regions.•Customer engagement - WLA/SLA agreements finalization, efforts negotiations.•Driving Innovation Culture within team•Implementation of MSTOP for MS projects and fix Governance and SLA with stakeholders

Team Lead for Complete South region and responsible for network KPIs. Led team of 45+ engineers. In addition to KPI management, responsible for Carrier addition project for CDMA & EVDO networkCustomer engagement - WLA/SLA agreements finalization, efforts negotiations.

Parallel assignment of Vodafone UK project for 11 months on top of my existing responsibilities including:• Transformation of multiple scopes (DT analysis, Site integration and Acceptance & Performance reporting of deployed carriers and sites) from onshore team. •Ensuring progress of KT as per plan, Preparation of WLA and OLA•Project planning, scope identification and readiness planning. Effort estimation and effective utilization of team and IT resources•Final closure report for project and sign-off with onshore team

Led team of 10 engineers and responsible for Sprint network KPIs for Florida, Tampa, Miami markets Network issues troubleshooting & implementation of required actions, parameter tuning and new feature rollout support.