I have the aptitude to manage the full P&L, develop the growth strategy, and provide operational management. I have the ability to provide leadership and direction for all corporate activities and staff members ensuring alignment with organizational mission, vision, strategic objectives, and annual performance targets. I have exceptional experience scaling and developing customer-facing organizations. I am instrumental the development and implementation of the strategic plans, long and short-term policies, and process improvements for the overall organization. I have the solid capacity to define the customer experience strategy and direction using comprehensive customer insight. I am highly process orientated have and the ability to design and implement process efficiencies for internal and external needs. I am skilled in strengthening and growing client relationships, including upselling new solutions and increasing revenue from the existing services, and proactively managing churn. I have exceptional communications skills with the capability to understand, discern, and synthesize complex business, operational, and financial issues into real-world strategies.