• Perform holistic competitive analysis on the macro loyalty environment, particularly regarding new competitive credit card launches, to help drive future innovation ideas. • Led end to end customer servicing efforts for the Delta SkyMiles American Express Cobrand refresh (Project Orion) by building reporting strategies for cross commercial groups and business partners, helping reduce customer call drivers and improving overall customer satisfaction.

• Managed a market set that generated revenues of approximately $500M annually; market set comprised of Delta’s boutique Ski portfolio as well as the Alaska region.• Analyzed, developed, and implemented new inventory strategies to help improve market share and profitability in assigned markets; increased revenues by ~41% year-over-year. • Sent frequent updates to leadership highlighting the status of the assigned market sets which highlighted ongoing projects and processes to improve overall performance.• Regularly coordinated with cross commercial groups such as Pricing, Network Planning, Sales, Marketing, and ACS to work through challenges such as new markets, seasonal service, highly competitive landscapes, and complex operational and network issues.• Communicated with various ski resorts to support Delta’s ongoing partnerships as well as help fulfill contractual agreements.

• Implemented precise scheduling methods to ensure that all updates regarding the Department of Defense (DoD) programs were made in the schedule to reflect real world progress.• Provided and presented schedule status to Cost Account Managers and Program Managers using Gannt charts, milestone charts, Power BI dashboards, the critical path method, and other project management techniques to gauge progress and identify performance variances.• Ensured major projects and program schedules were horizontally and vertically integrated across company functional groups including finance, engineering, material, and manufacturing and quality.

• Aided team members prepare for investor meetings by developing and strengthening pitch decks to help obtain the company’s goal of acquiring its desired amount of capital. • Conducted, researched, and analyzed data related to the aviation and travel industry to best help recommend and administer future business decisions.

• Assisted team members publish Delta’s flight schedule by aligning aircraft to demand, while analyzing operational and aircraft constraints.• Reviewed and adjusted flight departure and arrival times to ensure that customers and operational stakeholders had sufficient time and resources for optimal connectivity at all of Delta’s hubs.• Planned and implemented for holidays, special events, and day of week adjustments to Delta’s mainline and connection carriers (≈ 800 planes).• Evaluated the final flight schedule to confirm it met maintenance, slot, curfew, and special requirements using Sabre AirVision, Tableau, and Microsoft Excel softwares.

One of four students awarded a full scholarship to participate in EAA's Collegiate Sport Pilot Academy where I trained to become a certified Sport Pilot within a three week timeframe.