• Took charge of any difficulties that clients reported and saw them through to completion.• Responsible for installing and configuring software and drivers and setting up hardware.• Identify and resolve technical problems like account creation and network settings.• Gained knowledge about firewalls and policies from which clients can filter the employees for specific information• Followed up with clients to ensure their IT systems function properly after troubleshooting.

• Managed a team and also worked at the same time on the project in which my leadership skills are developed.• The project was implemented in agile methodology because we had a short time period to complete theproject and there was lots of work to match the client’s requirements.• Developed a phone number directory with functions like saving numbers in alphabetical order and deletion. Moreover, The directory is secured by validation of login and sign-in• Database of phone directory is designed in PostgreSQL and implemented in Mongo DB.• Database amended to prevent data redundancy so that the application can work faster and accurately.

• Developed a website for NGO named Trust PAPA for online funding (donation).• This project was implemented in waterfall methodology and the project was completed step by step to match the requirements.• Equipped the website with a back-end and admin module in which the admin can modify the different modules of the website (framework)• Added functionality of dynamic menu management and payment portal for donation• Used both back-end and front-end tools and languages such as MySQL, Core PHP, HTML, and CSS