Rony Vargas Email & Phone Number

New York, United States

• Create tools { Python } utilized in the maintenance and retrieval of backend configurations
• Finding submitted bugs and creating report of the issue with possible code revisions
• Utilize Jira ticketing system to keep track of issues submitted by system admins
• Update database { PostgreSQL } and verify data matches backend configuration files
• First responder to email flow issues, analyze mail traffic and determine cause of unexpected behavior

Greater New York City Area

• Computer repairs and maintenance including setups, OS installs and updates, hardware and software upgrades
• Perform data migration, disk imaging, back up, data transfers and clone device data while adhering to company SOP to protect client privacy
• Repair iOS devices replacing display, battery and other internal components
• Create detailed post repair report including all hardware, software, malware, or user error issues found

Newark, NJ

• Meticulously notate accounts via remedy ticketing system with initial problem description and all actions taken to resolve
• Remotely connect to network devices (routers, cable modems) to analyze, troubleshoot & repair network and VoIP issues
• Support end users with email client configuration and troubleshooting for both desktop and mobile devices

New York, New York

• Promptly analyze and determine issues then advise clients with available solutions to clients
• Guide clients through online account creation, password resets and software activations (MS Office 365, Adobe CC, Autodesk)
• Part of select pilot stores chosen for AASP (Apple Authorized Service Provider) launch
• Log device check-ins, client interactions and notate accounts utilizing Nova ticketing system

Bronx, New York

• Troubleshot client devices and ordered replacements when determined defective
• Accepted payments on customer accounts and performed equipment upgrades/exchanges
• Transferred data from old devices to new using Bluetooth