Rony Vargas Email & Phone Number

New York, United States

• Create tools { Python } utilized in the maintenance and retrieval of backend configurations• Finding submitted bugs and creating report of the issue with possible code revisions • Utilize Jira ticketing system to keep track of issues submitted by system admins• Update database { PostgreSQL } and verify data matches backend configuration files • First responder to email flow issues, analyze mail traffic and determine cause of unexpected behavior

Greater New York City Area

• Computer repairs and maintenance including setups, OS installs and updates, hardware and software upgrades• Perform data migration, disk imaging, back up, data transfers and clone device data while adhering to company SOP to protect client privacy• Repair iOS devices replacing display, battery and other internal components• Create detailed post repair report including all hardware, software, malware, or user error issues found

Newark, Nj

• Meticulously notate accounts via remedy ticketing system with initial problem description and all actions taken to resolve• Remotely connect to network devices (routers, cable modems) to analyze, troubleshoot & repair network and VoIP issues• Support end users with email client configuration and troubleshooting for both desktop and mobile devices

New York, New York

• Promptly analyze and determine issues then advise clients with available solutions to clients• Guide clients through online account creation, password resets and software activations (MS Office 365, Adobe CC, Autodesk)• Part of select pilot stores chosen for AASP (Apple Authorized Service Provider) launch• Log device check-ins, client interactions and notate accounts utilizing Nova ticketing system

Bronx, New York

• Troubleshot client devices and ordered replacements when determined defective• Accepted payments on customer accounts and performed equipment upgrades/exchanges• Transferred data from old devices to new using Bluetooth