Technical Support Engineer Tier 3
CurrentTechnical Support Engineer with expertise in Linux and virtual server environments.• Adept at diagnosing and resolving both software and hardware issues, as well as escalating complex problems to internal teams, including software developers. • Experienced in managing multiple ongoing issues, delivering accurate technical solutions, and maintaining strong client relationships, even in politically sensitive situations. • Proficient in Linux-based operating systems (Gaia, Red Hat), troubleshooting network-related issues, and providing support for Check Point-based environments. • Extensive knowledge of OS configurations (Gaia, SNMP, DHCP Server/Relay, drivers, Bonding, OS Backup/Snapshot, Portal/Bridge Mode, RADIUS/TACACS), clustering, routing protocols (OSPF, BGP, PIM), and performance tuning (CoreXL, SecureXL, Optimization, Memory). • Specialized experience in VSX environments (Performance, Clustering, Bridging, etc.) and strong communication skills to collaborate effectively in team settings.
