Param Singh Email & Phone Number

Brampton, On, Ca

North York, Ontario, Canada

North York, Ontario, Canada

• Analyze and approve freight invoices and work on the discrepancies.• Brought in 36 % saving just by switching carrier profile by keeping same levels of customer commitments. • Managed training and roll out plans for Dangerous Goods shipping, ensuring compliance by all employees and customers • Planned, executed transportation RFQ for northbound and southbound lanes.• Manage relationships with carriers, and third-party logistics providers. • Have a continuous improvement mindset for cost savings, while still providing best in class service to our customers• Managed relationships with our sales teams. • Source New carriers and work on special projects.• Oversee the Canadian logistics operations, including inbound, outbound transportation, and international trade activities. Serve as primary contact for innovation projects impacting logistics.• Collaborate closely with the product managers, brand marketing teams and cross-functional stakeholders for better logistics solutions and devise creative solutions that lowers our transportation cost and align with business growth objectives. • Foster strategic relationships with suppliers, logistics partners, and 3PL providers, ensuring reliability, quality, and optimization across the supply chain network. • Drive the development and management of the Canada Logistics budget (inclusive of our enabler & capital plans), prudently allocating resources and overseeing expense management.• Ability to interpret and adjust to situations that involve conflicting goals, excellent facilitation and conflict resolution skills and the ability to motivate people through collaborative skills.• Managerial courage, timely decision making, decision quality and drive for results.• Strategic thinking capability with a proven record of creating vision and driving change.• Proven leadership, collaboration, problem solving, and effective communication skills.

Mississauga, Ontario, Canada

Lead operations activities, management planning to support business needs, customer relations, carrier relations and ensuring that KNLS day-to-day activities run smoothly.Lead internal efforts to measure and improve the quality of the customer experience by increasing logistics accuracy and reliability.Investigate and resolve customer complaints and maintain a culture of continuous improvement.Reach out to new customers after sales or sign contracts to resolve problems and/or ongoing support and customer service.Complete the new customer onboarding program and checklist detailing both customer and operational requirements for all new key accounts or significant expansion within existing accounts.Responsible for the attainment of; budgeted cost, service, quality and utilization metrics for the dispatch operations.Managed direct reports to achieve or exceed budgeted performance.Accountable for the achievement of employee engagement.Delivered results through others by ensuring team is operating effectively and removing roadblocks to successImplemented company vision, values and culture throughout all systems and decision makingLead and ensured a safe working environment for all employees in 24/7 operations environmentProvided direction and leadership to the logistics, accounting and customer service teams.Conducted performance reviews of direct reports – recommend salary increases, promotions etc.Ensured operations are properly staffed and schedules meet operational requirements.Monitored tracking and tracing activities to ensure live updates are being acquired.Maintained good relationships with larger carriers and customers by checking in about standards and requirements being met by the team.Managed carrier relationships and negotiated rates to ensure competitive pricing and reliable service.

Ontario, Canada

- Lead, planned, organized all the daily freight planning operations.- Direct and developed all the logistics process and established ongoing improvement plans for pickups, deliveries, and freight planning.- Maintain communication with other departments and management teams contributing relevant information to coordinate activities and external customers.- Train and coach staff towards establishing the required knowledge base and skids to reach departmental and carrier goals.- Handle customer escalation situations and manage multiple priorities and multiple stakeholders every day.- Ensure the service level requirements are met for all inbound/outbound shipments.- Provide daily feedback to employees through coaching and administer performance appraisals.- Ensure smooth execution of the whole shipment lifecycle, by working closely customers and internal support groups to achieve customer satisfaction.- Investigate, review, and approve invoices, and cost discrepancies.- Foster trusting relationships with carriers, sales teams, and internal stakeholders.- Develop carrier vendor networks to decrease expenditures and increase profitability and improve service levels.- Manage a team of 10-12 team members in our freight brokerage team.- Ensures that communication flows well from our team to customers, planners, shippers, and receivers.- Ensure that any service delays or failures in delivery or pick up of the load is communicated beforehand to customers.

Mississauga, Ontario, Canada

Act as account manager and cultivate strong business relationships and grow current and future business with new and existing customers and also manage onboarding of new business.Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction.Understand the wide array of carriers that are available and their capabilities in order to match them to the customers' needs.Optimize profit margin as much as possible without compromising service.Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.Keep the Operations Team and the Account Managers updated on significant issues or trends.Provide quotes and respond to RFPs and RFQs and monitor key functions of logistics.Conduct meetings with last mile delivery drivers, communicate customer expectations and and operational messages, taking suggestions and answering questionsActing as primary operations point person for any billing/payroll issues for customer and carrier accounts.Partner with 3PL warehouse and transportation carrier base to ensure vendor compliance throughout the transportation process.Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.Receive, analyze and process booking information from the customer in order to identify and confirm the appropriate routes, verify the service requirements, and enter the information into the dispatch software.Maintain contact with the customer throughout the duration of the order, communicating both positive and negative occurrences.Understand the wide array of carriers that are available and their capabilities in order to match them to the customers' needs.

Mississauga, Ontario, Canada

Mississauga

- Monitor, and adapt to, changing circumstances that may affect client-service and order delivery times; utilize analysis and organizational skills to identify route alternatives that will mitigate delays in client-service.- Collaborate with supervisors, clients and drivers to modify delivery routes to satisfy operational strategies.- Handle customer calls, delivery notifications, track and trace orders and communicate with drivers- Enter work orders into dispatch system, negotiate rates, dispatch and assign carriers to customers’ orders.- Coordinate customer shipments with outside carriers, ensuring orders are shipped on time and in full and assure all priority loads are covered- Dispatch pickup and delivery work assignments to 3rd Party Carriers- Manage the transportation plan for shipments of goods to and from customers nationwide- Proactively communicate with shipment details to/from motor carriers, and our internal team- Receive, analyze and process booking information from the Customer in order to identify and confirm the appropriate routes, verify the service requirements, and enter the information into the Fleet Manager..- Reschedule loads as needed due to equipment breakdown, driver sickness or to make sure loads can be covered in a timely manner

Mississauga

- Entering orders into the system according to customer standard operating procedures, ensure orders, invoices and billing are accurate;- Escalating issues to the carrier or customer account managers in a timely manner when necessary- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements- Manage carrier portfolio, build strong relationships with carriers and account managers and, help match carrier to the preferred lanes with freight, and work with carriers as determined by the company.- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction- Provide regular status updates and insights on operational challenges and opportunities- Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers- Review booking information verifying accurate pick-up/delivery information for intermodal loads- Ensures that all customer requirements are adhered to and properly communicated to supporting team- Professionally handle a high volume of calls and emails addressing customers' inquiries.

Mississauga

- Collected compared, store data and updated route data by using tools such as, Dispatch Office, MS Word, MS Excel.- Daily execution of the logistics processes for home & general delivery orders supporting a minimum target achievement for associated KPI’s.- Maintain contact with the customer throughout the duration of the order, communicating both positive and negative occurrences.- Supporting daily problem resolution of last mile orders failing to meet on-time delivery. Root-cause investigation and systemic solutions brought into effect in a timely manner in order to avoid repeated failures

Brampton

- Lead the cross-training of all distribution functions i.e. shipping, receiving and production departments.- Follow assigned work schedule, and identify/report variances to Crew Lead/Production Managers.- Flexible and adaptable to Distribution-wide work demands.- Identify and share continuous improvement and quality assurance opportunities with continuous improvement managers.

Logistics, Materials, And Supply Chain Management

Lean Green Belt (Six Sigma Green Belt)

High School Diploma, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management