- Leads overall IT strategy and operations for a 50-employee, healthcare-centered market research firm; as exclusive in-house IT staff, responsible for day-to-day operations pertaining to hardware, software, VoIP phone and network related issues.- Accountable for maintaining the annual IT budget of $300,000, including procurement of hardware and software through direct negotiation with specialized external vendors (i.e., Dell, ePlus, PCConnections).- Coordinates extensive IT audit process initiated by client; have achieved >90% of client’s recommended remediation steps which span establishment of Business Continuity and Disaster Recovery plans, implementation of Data Loss Prevention software (ongoing), and achievement of HITRUST validation (ongoing); process requires frequent input and approval from management.- Initiated comprehensive review of IT operations upon hiring, and proposed strategy to strengthen IT infrastructure, fill gaps in IT architecture and update IT policy for latest standards, processes and protocols to ensure cohesion across the organization. - Spearheaded research, proposal and implementation of a $30,000 primary backup system and tape backup system including a redundant system at an offsite location.- Achieved ~$11,000 annual savings through cost-saving measures, including transition from previous hosted e-mail exchange service (local vendor) to Microsoft Office 365, and re-negotiation of Verizon cellphone plan.- Researched, designed and deployed a Project Management cloud-based solution (TeamWork) to enable organization-wide collaboration on projects, tasks and timelines; gathered requirements via working groups.- Equipped three new satellite offices (leased space) with IT firewall (SonicWall), network connectivity and requisite hardware; liaised with IT representatives of real estate operator for network connectivity support.

Responsible for all aspects of IT including Servers (virtual infrastructure), VoIP, Vendor management, Firewall maintenance, up to and including day-to-day job functions

- Supervised staff of two full-time IT resources for a ~800-employee, nursing homecare business; responsible for daily IT operations and maintenance, documentation preparation and management of external vendor relationships (i.e., AT&T).- Researched, tested and implemented multiple solutions, including an Intranet collaboration application (Intranet Connections) accessible across multiple branch locations (cost of ~$10,000), as well as a video conferencing solution (cost of ~$25,000).- Achieved ~$3,000 annual savings through transition of 70 Blackberry device users to Android smartphones and thereby eliminated need for in-house Blackberry server.- Appointed as designated IT trainer to teach ~200 new staff at HCR Home Care acquisitions across New York.- Created and designed 10 monthly reporting metrics for the Helpdesk ticketing system (Spiceworks) to analyze and address trends in call volume by helpdesk request category.- Assisted Applications Support division regarding helpdesk requests for Electronic Medical Record (EMR) application hosted by a third-party vendor (HomeCare HomeBase).

- Served as critical IT resource for a ~1,000-employee, market research business; responsibilities spanned from hardware/software maintenance, helpdesk support, and security badge operations.- Provided troubleshooting for over 1,000 users on issues regarding: operating systems, network connectivity, software upgrades, MS Office products, and VPN connectivity for off-site employees.- Oversaw a team of six to create a new inventory process; identified, tested and implemented company inventory system that tracked fixed assets of over 2,000 pieces of equipment.- Maintained and updated the organization-wide security badge system, which consisted of an average of 10 badge readers at three core facilities across the U.S. - Reduced helpdesk call logging errors through the design and deployment of new processes, including the establishment of a new helpdesk inquiry classification system.- Built and maintained computer systems (desktops and laptops), specifically including IBM and Apple.