• 10+ years of Operations management experience in the industry.• Experience of working in Agile Methodology. Involved in all meetings – Sprint Planning, daily Scrum calls, Backlog grooming, Retrospective.• Maintaining Operation metrics & reporting to client and stake holders on daily basis.• Work experience in Agile Scrum Methodology.• Expertise in Lean six sigma, Quality management, Process and capacity design.• Hands on experience in working with Netsuite and Scoro.• Evaluated and recommended tools for operational Analysis.• Well versed with coordinating and developing new processes while reevaluating current structures.• Sound knowledge of database for analyzing data to identify trends, patterns, and issues.• Strong communication skill and problem solving skill.• Experience working on both technical metrics (eg.System uptime and downtime) and business metrics (eg.Cost reduction).• Experience in business transition and client mergers.• Experience working on clients from US, UK, europe, Australia and many other geographical locations in Rotational shifts.• Experience in optimizing business practices, developing and implementing innovative strategies, and ensuring seamless coordination across departments for clients across Ecommerce, Retail, Media, and Telecom domains.• Knowledge of complete CRM cycle and execution of best practices to enhance the output.• Good interpersonal skills, committed, result oriented, hard working with a Quest and zeal to learn new technologies and to perform challenging tasks.• Capability to quickly learn new technologies and work with different team members.• Supply Chain Logistics certified.• Possess good communication skills, extremely independent and diligent in carrying out assigned tasks, associates smoothly with team while keeping individual initiatives and strives for sustained professional capability enhancement.