Mukul Parashar Email & Phone Number

Czechia

- Prioritized and delivered 50+ client enhancement requests successfully via crafting PRDs, wireframes & prototypes, resulting in improvement of CSAT and NPS.- Identified areas of improvement within the solution by conducting open-ended discussions with the product team and proposed solutions by aligning team with product goals and creating PRDs/wireframes.- Conducted regular stakeholder interviews for gathering qualitative feedback for the backoffice and B2B solution.- Innovated internal tools for automation of tax documentation and notice handling, improving performance efficiency for the tax accounting team.- Owned a module for B2B solution for SMBs, utilizing already existing APIs from backoffice as well as proposing new APIs in product requirement, collaborating with engineering, design, support, and sales teams, delivering the end-product within specified time limit with resource constraints.

Bengaluru, Karnataka, India

- Increased website traffic by around 20% and conversion rate by 4% in the pilot week of launch, leveraging SEO- based strategy with content marketing team.- Brainstormed 50+ wireframes with the design and development team for the interactive iframes module of Byju's Future School website with user-centric thinking, increasing user engagement and website traffic.- Owned the content pedagogy and product enhancements for Byju's Live Classes, improved user engagement and satisfaction by gamification of the live sessions.- Collaborated with design teams to enhance the product aesthetically and improve visual content communication to the users for better understanding of complex concepts, demonstrating user-centric thinking.

Bengaluru, Karnataka, India

- Created over 1000+ grade-relevant content points (quizzes, rich text elements, content research documents, content mappings, etc.) using Byju's learning management system for planning and implementing learning material for Byju's the learning app.- Increased content deliverables by 30% by utilizing the already available resources (video snippets, quizzes, rich text, elements, etc.) to bridge the gaps in the grade curriculum with unavailable resources.- Collaborated with the media team to create interesting and interactive content for the users, and improve product aesthetically with user experience within consideration.- Monitored user engagement and satisfaction of the Byju's app, tracking and successfully reducing the number of doubts or concerns raised to the subject matter experts and tutors.

Mumbai, Maharashtra, India

Cost optimisation while retaining the mechanical properties of the polymer coating in coil and extrusion