Pardeep Birk Email & Phone Number

Epsom

Slough, United Kingdom

Slough, Berkshire, United Kingdom

Chertsey

Change Management Specialist. – Role is to liase with client to successfully manage and implement their changes on their payroll system.Key Achievements* Won a monthly service award after being nominated by an internal client. They were very happy with my support and service.* Nominated for good service by the account manager and a client for pension enrolment.* Nominated for good service by an account manager for the support given to his team and client in implementing a complicated leave plan set up.* Working with a small team of 5 people to create a communication letter for the department. Key skills* Communication and working with the client to ensure the accurate implementation of their request on the system. Building good relations is key to this role as deal with over 100s of different contacts on a daily basis. Need to understand the client’s needs and then helping to implement the change within the system.* Identifying service process and product improvements. While managing the introduction of pension schemes for Auto Enrolment, I was involved at looking at what was lacking or causing issued. I worked with the set up team to update the pension workbook so we got the correct information from the client. Recognising a need of the change team was more knowledge and then working with the knowledge committee to organise more training for team and improve knowledge across the department.* Working with a set up team abroad I was involved in chairing weekly conference calls with the team, updating both teams of any issues either of the teams were having(UK or Hyderabad). Successfully supporting the manager to support the support team.* First point of contact within the team. It is my responsibility to manage escalations of queries coming into the team. Key role to liase with the set up team to ensure quality does not drop due to urgency.* Managing the day to day running of the team. This includes phone cover and being first point of contact for manager.

Slough, United Kingdom

Key Skills* First point of contact for key clients. Managing key account portfolio which included clients such as UPS, Ecolab Camelot, Kodak & GMB.* Managed the online process to ensure all vehicles were delivered correctly. This involved quoting, liaising with the dealerships through to successful delivery.* Successfully introduced new opportunities to current clients, for example, recognised the opportunity to promote Auto glass via LeasePlan and worked alongside the account managers to sell these services. This was a big opportunity during the time of the recession when companies were not increasing their fleet and needed to find new opportunities to sell to existing clients.* Relationship building – managed the relationship with Ecolab to successfully improve processes andas a result exceeded the renewal target on regular basis. * Responsible for another key account, UPS, decided to take their business to another fleet company, however was still able to promote and sell LeasePlan services to them e.g. FMG.* Supported the manager and often deputized in her absence. This involved managing the weekly KPI reports for the team, gathering all the data from the team, highlighting the successes and explaining any exceptions.* Presenting team targets back to the manager who presented to senior management.* Regularly chaired team meetings from planning, chairing and writing up the meeting notes and actions. Introduced and implemented new team ideas.* As a senior member of the team, assisted in the training of new team members. This involved familiarising & training on new accounts and departments.* Member of various projects across the business. Worked with managers across the board and looked at introducing new processes in various areas of the business.

Brentford Middlesex

Team LeaderSuccessfully promoted to Team Leader after 2 years at Cool Brands. This role was created due to the increase in demand and to provide support for the customer service manager. Assisted the manager in managing a team of 8-10 people in a daily basis.Key Achievements* Awarded the role of team leader after working at cool brands for 2 years. This was a new role and was selected by the manager and the MD of the company.* Turned around the relationship between Cool Brands and Caramarine. As a result the client regularly gave positive feedback on the service and attention to detail.* Successfully worked with 4 account managers and provided them with vital internal account support.* Responsible for managing one of the warehouses. This ensured stock turnaround was quick and accurate.* Responsible for handling all serious complaints due to successful management of all minor complaints.Key Skills* Responsible for managing the activity for two warehouses and the overall running of one of those warehouses. Ensured the stock was allocated and despatched promptly and invoiced correctly.* As a senior member of the team, responsible for key accounts for the team, e.g. Cotswold Outdoors.* Main point of contact for the key accounts and was responsible for the resolution of any key account issues.* Responsible for allthe camping and skiing orders and to ensure there were no errors.* First point of contact for escalations that occurred with the team and responsible for all serious complaints.* Deputised for manager in her absence.

My job at Tesco was initially a part time job while I studied. I worked full time after graduating to gain experience. My job involved• Dealing with customer enquiries• Operating switchboard• General admin duties• Previously worked in stock control have knowledge of Sales based ordering and general stock control duties• Multi-skilled to work on deli counter, fish counter, bakery and coffee shop

Bsc (Hons), Management Studies

Institute Of Customer Services, Communication

Gcs'A' Levels, Business Studies, Sociology & English Literature