High-performance professional with 12+ years of strong experience in IT with excellent analytical, communication and interpersonal skills with demonstrated service delivery and operations experience. Client facing exposure in identifying customer needs and overseeing service delivery within the business context. Well versed with all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.A problem solver with a strategic mindset focused on efficiency, control, customer service, project management, collaborating with multidisciplinary teams in business operations, technology, and quality control skills. - Serving as the single point of contact for our high-profile OPF/RTP Clients (Bank of New York Mellon, Freddie Mac, TD) and communicating effectivity with clients to convey knowledge, build trust and deliver on commitments & services. - Working closely with business and technology groups to identify best methods for promoting/implementing our new products and services.- Working with internal management to establish strategies and priorities for overall operations by analyzing and understanding the current and future operation needs based on client experience to deliver delight to clients.- Considerable knowledge of all operations and PM lifecycle phases, e.g., requirements definition, risk management, ticket creation/flow, implementation, deployment, and maintenance of software.- Strong functional knowledge on International & Domestic payments, BACS, CHAPS for payment processing through correspondents & clearing channel (Target2, EURO1, STEP1).- Strong exposure of payment execution systems, production administration and operations activities and controls: (OPF, XCT), ACH, SWIFT payments (MT & MX ISO 20022 messaging) and Real Time Payments.- Managing internal and external communications/escalations on all types of topics (SLA reporting, RCAs, Incidents, production ticket updates, patches, releases, and upcoming change mgt.- Proficient in Software Testing, Software Bug Life Cycle, various testing levels and their techniques (viz. Black Box, Functional, Regression, System, Smoke, Compatibility, Usability, UAT etc.)