I am a business graduate with a postgraduate degree in Business Administration and Management from Fanshawe College and a bachelor of commerce degree in Accounting and Finance from Motilal Nehru College - University of Delhi. I have over four years of experience in customer service and client relationship management, working for companies such as Staples and Elite Footwear. I have developed strong communication, customer service, and customer experience skills, as well as a passion for delivering excellent support and satisfaction to clients and customers.In my most recent role as a Customer Service Representative at Staples, I handled customer inquiries and suggestions courteously and professionally, answering over 50 calls per day with minimal wait times, clarifying issues and resolving complaints, and offering tailored recommendations to address customer needs. I also built highly empathetic client relationships and earned a reputation for exceeding service standard goals. Previously, as a Client Relationship Manager at Elite Footwear, I built and maintained professional relationships with potential investors and partners, attended various sales business events, communicated product quality and market comparisons by creating sales presentations, and fostered customer trust by addressing concerns and needs using targeted problem-solving. I also assessed client needs and developed plans to adequately address current and future objectives, and exceeded annual revenue goals by 15% through improving client relationships and education. I am motivated by the opportunity to work with a diverse and dynamic team, and to contribute to the growth and success of the organization by leveraging my customer service and relationship skills.