Pardeep P. Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Oversee resolution of all technical issues coming from customers including high-urgency problems requiring Engineering assistance
• Troubleshoot technical issues involving integrations (custom integrations using JavaScript) using REST services
• Troubleshoot issues involving the integration of 3rd party applications (ServiceNow, MS Teams, etc.)
• Contribute to knowledge base articles
• Ensure SLA obligations are met and escalate issues when appropriate or required
• Triage incoming requests and delegate appropriately or complete the request

Burnaby, British Columbia, Canada

Vancouver, Canada Area

• Implementing standard features on the MemberDirect Online Banking Platform.
• Participating in Agile Teams to implement new features on the MemberDirect Online Banking Platform
• Monitoring Level 1 and 2 support request tickets to ensure all/urgent requests are completed on time to meet SLA's
• Maintaining current knowledge wiki regarding standard implementation processes
• Analyzing and solving issues or, when required, managing the escalation of issues to the Team Lead
• Ensuring all incidents are responded to and resolved in accordance with established standards and agreements as well as creating problem tickets based on recurring incidents and as needed.

Burnaby, BC

• Performed troubleshooting of software issues and answered support questions
• Worked with customers, product management and development to resolve issues
• Created/edited custom/existing reports using SQL via a custom reports application
• Worked with Consulting and Sales as needed to ensure clients’ needs are met
• Represented support for Enterprise client accounts on account management calls
• Took on additional special projects as needed

Burnaby, BC

• Contract Position
• Responsible for ensuring Symbian and Java applications developed by Publishers were digitally signed by a trusted party.
• Required in-depth knowledge of Symbian, Qt, and Java technologies for mobile applications.
• In addition to job requirements, provided input in regards to procedures and tools in order to allow for more efficient processes.

Burnaby, BC

• Project through BCIT CST Practicum Two
• Created a web application that creates class timetables using C#.NET and SQL Server
• Involved with project development, testing, analysis and requirements gathering
• Met with the client weekly and when needed in order to keep the project deliverables possible and to review the requirements or to address any issues

North Vancouver

• Project through BCIT CST Practicum One
• Upgraded existing List Manager web application using C#, ASP.NET and SQL Server
• Web tool was used to update online stores and their content

Burnaby, BC

• Testing new titles
• Regression testing
• Detailed bug documentation

Part-Time Studies - Ios Application Development

Bachelor Of Technology (B.Tech.), Network Security & Administration And Network Security Development

• Developed client-server and covert applications using raw sockets • Developed application software using programming languages such as C.

Diploma Of Technology, Computer Systems Technology - Information Systems

• Developed web applications using programming languages such as Java, PHP, and ASP/C#.NET • Developed application software using.