Pardeep P. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Oversee resolution of all technical issues coming from customers including high-urgency problems requiring Engineering assistance• Troubleshoot technical issues involving integrations (custom integrations using JavaScript) using REST services• Troubleshoot issues involving the integration of 3rd party applications (ServiceNow, MS Teams, etc.)• Contribute to knowledge base articles• Ensure SLA obligations are met and escalate issues when appropriate or required• Triage incoming requests and delegate appropriately or complete the request• Manage escalations, coordinating collaboration to resolution

Burnaby, British Columbia, Canada

Vancouver, Canada Area

• Implementing standard features on the MemberDirect Online Banking Platform.• Participating in Agile Teams to implement new features on the MemberDirect Online Banking Platform• Monitoring Level 1 and 2 support request tickets to ensure all/urgent requests are completed on time to meet SLA's• Maintaining current knowledge wiki regarding standard implementation processes• Analyzing and solving issues or, when required, managing the escalation of issues to the Team Lead • Ensuring all incidents are responded to and resolved in accordance with established standards and agreements as well as creating problem tickets based on recurring incidents and as needed.• Coordinating with Business Analysts, Project Managers, Developers and Testers to ensure that project tasks meet their deadlines• Developing/Maintaining internal tools using Java, Javascript, JQuery, and CSS• Mentoring colleagues regarding implementation processes, troubleshooting, and general questions• Particpating/Contributing in Agile Teams to implement new features and assist with any troubleshooting or configuration changes

Burnaby, Bc

• Performed troubleshooting of software issues and answered support questions • Worked with customers, product management and development to resolve issues• Created/edited custom/existing reports using SQL via a custom reports application• Worked with Consulting and Sales as needed to ensure clients’ needs are met• Represented support for Enterprise client accounts on account management calls• Took on additional special projects as needed

Burnaby, Bc

• Contract Position• Responsible for ensuring Symbian and Java applications developed by Publishers were digitally signed by a trusted party.• Required in-depth knowledge of Symbian, Qt, and Java technologies for mobile applications.• In addition to job requirements, provided input in regards to procedures and tools in order to allow for more efficient processes.

Burnaby, Bc

• Project through BCIT CST Practicum Two• Created a web application that creates class timetables using C#.NET and SQL Server• Involved with project development, testing, analysis and requirements gathering• Met with the client weekly and when needed in order to keep the project deliverables possible and to review the requirements or to address any issues

North Vancouver

• Project through BCIT CST Practicum One• Upgraded existing List Manager web application using C#, ASP.NET and SQL Server• Web tool was used to update online stores and their content

Burnaby, Bc

• Testing new titles• Regression testing• Detailed bug documentation

Part-Time Studies - Ios Application Development

Bachelor Of Technology (B.Tech.), Network Security & Administration And Network Security Development

• Developed client-server and covert applications using raw sockets • Developed application software using programming languages such as C.

Diploma Of Technology, Computer Systems Technology - Information Systems

• Developed web applications using programming languages such as Java, PHP, and ASP/C#.NET • Developed application software.