Kevin Parent Email & Phone Number

San Francisco, California, US

Seattle, WA, US

St. Leonard, Maryland, US

Travel Planner Specializing in theme parks and Disney Destinations.(Disneyland, Walt Disney World, Disney Cruise Line, Adventures by Disney, Universal Orlando, Universal Studios Hollywood)

St. Leonard, Maryland, US

Travel Planner Specializing in Cruises, All Inclusive Resorts and Guided Adventures.(Disney Cruise Line, Royal Caribbean, Celebrity, Virgin Voyages, Princess Cruises, Beaches and Sandals Resorts, Margaritaville, Nickelodeon, Adventures by Disney, Tauck Tours)@BookingTheMagic https://www.linkedin.com/company/bookingthemagic/

Chicago, IL, US

• Interact with key stakeholders on requests and issues, work directly with end users as needed.
• Meet with team to manage incoming support tickets, backlog stories, bugs, maintenance tasks, larger projects
• Provide day to day support and administration tasks to users of multiple enterprise applications (Salesforce, TaskRay, HubSpot, Jira, Confluence, Slack, PagerDuty, WordPress, Bizzabo, Cisco Phone Systems)
• System management including users, permissions, licenses, products, accounts, lists, reports, dashboards.
• Implement new integrations between systems, ensuring data between systems are working as expected.
• Design, Build, Test and rollout of new setups and configuration from Objects, Fields, Flows, ect.

Chicago, IL, US

• Leading 2 Teams with total of 6-8 individuals, providing customer level support, as well as consultant level technical issues.
• Engaged all levels of the organization to ensuring all issues are resolved within Service Level Agreements.
• Being an escalation point for all Incidents and being a key leader in Problem Management oversite.
• In addition to all responsibilities listed under Technical Operations Engineer

Chicago, IL, US

• Provide technical assistance to consultants to resolve complex issues using SQL and Visual Studio to review data and setup issues in the application and the supporting data structure and custom scripting for each client.
• Investigate impact across multiple databases either from data issues, defects or during post-releases and migrations.
• Monitor production environments to ensure smooth operations in production servers and batch processing systems.
• Coordinating between Consultants, Solution Architects, Product Management, Product Hosting and Development
• Provide recommendations on technical enhancements and issue trends to improve system and overall experience.
• Supplement administration of Salesforce and other internal software solutions as needed.

Kansas City, MO, US

· Meet with clients to review their financial situation and prepare their tax return, provide tax advice and education.· Performing office manager tasks when in the office, as well as assisting other tax professionals with case work, client management, office operations and technical issues. Designed and executed marketing efforts to advertise

Kansas City, MO, US

• Responsible for the overall operation and results of the office. Including overall revenue results, staff scheduling, client satisfaction, office pride, marketing planning and execution, and developing business.
• Lead in the supervision, coaching, development and motivation of office staff in building their book of business and skills.
• Meet with clients to review their financial situation and prepare their tax return, provide tax advice and education.(Enjoyed this position, then returned to full time IT work and continued as a tax preparer part time.)

Kansas City, MO, US

Provide best in service to premium level clients both onsite and over the phone. Schedule appointments, answer questions on provided services, manage customer experience, assisting Tax Professionals as needed and assisting in office operations.

Westlake Village, California, US

· Phone and Email Support for customers regarding how to use their account, resolving current data issues internally or with vendor, and acquiring new data by working with data providers to standardize provided input to ensure data quality.· Project work including Analysis, Design, Implement and Evaluation of new data feeds, internal process and procedures.

US

· Provide comprehensive telephone/e-mail technical and application support in a fast-paced 24x7 environment.· Analyze, track and resolve customer issues in a professional, timely manner; identify alternative solutions when necessary and communicate them to customers. Manage escalated cases and track to resolution.· Troubleshoot email document designs.

Minneapolis, MN, US

· Develop project time reporting policies, data structure, reporting and special requests for the entire IT organization.· Work with managers across entire IT organization to define goals, metrics and standardize data for reporting metrics.· Coordinate the collection, analysis and publication of IT goals and metrics information by delivering and managing.

Minneapolis, MN, US

· Conducted all aspects of new hire training, through in classroom training, web based learning, mentoring, QA and performance review of technical knowledge, customer service, professionalism and performance metrics.· Manage staff during their initial 3-6 months, including most aspects of day to day activities, performance review, resolution of performance.

Minneapolis, MN, US

• 2nd Level Phone and E-Mail Support to internal customers.
• Provide assistance to 1st level support specialists though help line activates and call escalations.
• Communicate relevant issues to team and customers as appropriate, in a timely manner.
• Creation and updating of solutions and documentation.
• Participation department and unit activities as well as continuous improvement projects.
• Provide and develop training to new hires on supported systems and unit processes.

Minneapolis, MN, US

• 1st Level Phone and E-Mail Support to internal customers including troubleshooting break/fix incidents, identifying problems and assisting with how to questions using an ITIL compliant tracking system. (BMC Remedy)
• Priorities Incidents, follow-up with customers, team communications and escalate calls in a timely manor as defined in team process documentation.
• Research solutions, create\update documentation and participated in project activities.
• Train and mentor new additions to the service desk on supporting systems and unit processes.
• Supported systems included: Windows, MSOffice, Lotus Notes, SalesForce, propriety sales software, backups, connectivity, intranet, Citrix, passwords, hardware (desktop, laptop and peripherals)

Hanover, MD, US

• 1st Level Phone and E-Mail Support to internal customers including troubleshooting break/fix incidents, identifying problems and assisting with how to questions using an ITIL compliant tracking system. (BMC Remedy)
• Priorities Incidents, follow-up with customers, team communications and escalate calls in a timely manor as defined in team process documentation.
• Research solutions, create\update documentation and participated in project activities.
• Train and mentor new additions to the service desk on supporting systems and unit processes.
• Supported systems included: Windows, MSOffice, Lotus Notes, SalesForce, propriety sales software, backups, connectivity, intranet, Citrix, passwords, hardware (desktop, laptop and peripherals)

• Installation and setup of workstations, users and other PC equipment
• Custom computer / technology based solutions
• Network Administration of NT and E-Mail System
• Help Desk coverage for all company employees
• Training of new employees on PC Hardware, software applications and UNIX mainframe
• Maintenance of ISO documentation

• Help Desk coverage for all company employees
• Night Order Processing
• Running of system reports and programs, processing user requests and running backups
• Maintenance of ISO documentation

• Customer Service, Special Orders, Straightening, and Alphabetizing
• Weekend Supervisor, Store Opening and Closing Procedures