• Internal: Deliver strategic objectives of the organisation by providing leadership and oversight over complex internal initiatives using a global high performing team of managers often virtual in a matrix organisation structure.• Customer: Lead enterprise customer programs from RFP stage to delivery ensuring successful outcomes as per contractual obligations. Typical stakeholders include Sales, Product, Engineering (Solution, Architecture, Development, Testing), Implementation (Data Migration, Deployment), Training, Operations, Support, Account Management, Legal.• Pre-sales: Working with pre-sales on new complex deals, lead contributor on all aspects of delivery • Successfully led delivery of new cloud native SaaS platform for Hospitality industry which includes integration of core reservation with property management system for an enterprise customer. Oversee multi-site cross functional team working in Agile (SAFE and Scrum of Scrum)

• Responsible for the overall programme delivery of product Passenger Revenue Accounting for a large British airline • Successfully transitioned the programme for Day2 requirements from Waterfall to Agile methodology (Scrum and DSDM) and overseeing an Agile Tribe with 2 scrum teams of 26 FTE resources spread across London, France, India.• Described and agreed the new Agile ways of working both internally and with the customer in a detailed document (WPM) that forms part of the contract• Increased transparency, collaboration and overall relationship with the customer

Successfully managed and delivered 5 customer facing implementation programmes on time, within budget, with good quality and high level of customer satisfaction:o 3 Airline IT Highly complex PSS (Passenger Service Systems) programmes typically consisting of: Reservation, Inventory, Ticketing, e-commerce, Payment, Loyalty, Departure control systems( check-in, boarding, load control), mobile, web check-in, Integration with Airline’s external systems (e.g. Revenue management, Revenue Accounting, Airport systems, Flight operations, cargo, scheduling systems etc.) o 2 Airport IT Implementation of new products – Baggage Reconciliation System (BRS) and Airport Passenger Verification (APV) and oversee 3 more BRS projects for customers managed by my direct report project managers.

• Successfully managed and delivered 18 implementation projects for airlines and ground handler customers spread across EMEA region transitioning them from legacy to new generation DCS (departure control system including check-in, boarding and load control) on time, within budget, with good quality and high level of customer satisfaction. Some of these projects were for airlines: Czech Airlines, Saudi Arabian Airlines, Royal Jordanian, Bulgarian, Estonian Air, Conviassa, Etihad Airways, Qatar Airways, Egypt Air, Air Astana, Norwegian Air Shuttle, South African Airways and ground handlers Qantas, Grupo SATA.• Quality co-ordinator and BSI trained internal auditor, conducted ISO internal audits for various Amadeus departments every year from 2006-2012 to ensure teams were ISO 9000 compliant. Established IMP process and improved it resulting in 10% saving in implementation time

Software analysis, design and development in various functional and technical areas of Reservations, Inventory, Cargo and Departure control systems – check-in, boarding and load control for several airline customers

Software development for airline cargo system

Software development and maintenance of airline departure control system (DCS)

Software development and maintenance of airline reservation system