• Greeted guests with friendliness and professionalism whilst building a rapport to encourage repeat business. • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures including specialised cocktails. • Operated point of sale system whilst managing accurate bar tabs and processed cash and credit card transactions. • Ensured compliance with local alcohol regulations.• Effectively multitasked within a fast-paced environment.

• Customer engagement - identifying needs and providing any necessary product information.• Responsibility and oversight of other team members when working higher duties shift.• Using POS, eftpos and cash to process transactions, exchanges, and refunds. • Replenish merchandise ensuring floor stock levels are maintained and orderly.• Performed opening and closing duties, including counting register funds, resetting alarm system, and locking doors.

• Ensured customers were greeted and served promptly, taking orders and payments over the counter.• Prepared and served a range of hot and cold beverages including a variety of coffees and teas using a commercial coffee machine. • Trained junior staff on barista skills, processing orders and transactions on front counter and running orders out to waiting customers.• Prepared all food, drinks, venue, and host catered events for groups of up to 40 guests. • Maintained clean environment by following proper safety and sanitation regulations.

• Received and processed orders over the phone, front counter, and third-party delivery apps using a POS system.• Handled payments with cash & credit card via eftpos. • Ensured a clean, sanitised, and safe workspace that follows all health and safety regulations. • Trained junior staff on how to take and process orders, food preparation, distribution of orders to customers and correct sanitation and safety protocols.

• Created and implemented weekly lesson plans. • Ensured compliance with safety regulations while managing all aspects of equipment maintenance. • Ensured clear communication with parents ensuring they received relevant information.• Had sole responsibility for groups of 10-15 children and teenagers.