User Experience Designer
Charlotte, North Carolina, Us
• Worked within a scrum-agile, cross-functional team at Duke Energy's Innovation Center, collaborated with developers, researchers, and product owners.• Led the entire end-to-end UX design and information architecture process for a Telecom Asset Management productivity web and mobile application. This effort resulted in an annual saving of 4,138 hours and a reduction in labor costs totaling $352,000.• Designed the user experience for a scheduling web application for managers, resulting in an annual savings of $1 million.• Designed the user experience and user interface for enterprise software utilizing AI to automate work processes for over 500 IT users, resulting in improved efficiency, search accuracy, and streamlined workflows.• Created personas, journey maps, empathy maps, service blueprints, rapid prototypes, and mockups using tools such as Sketch, Figma, and Miro Board.• Conducted quantitative and qualitative user research, interviews, surveys, and usability testing to ensure a user-centric approach to product development.• Synthesized user research findings, communicated insights, and led brainstorming and design thinking workshops to ensure innovative product solutions aligned with customer needs and business goals.• Coached and mentored junior designers.