Responsibilities:• Accountable for security and on-shift delivery across the network with functional leadership over all asset and operational control centres and all staff down the chain of command.• Anticipate and prevent escalation of incidents; lead the network’s response on behalf of the Chief Operating Officer and take command of the railway as Gold Control when necessary.• Consider and evaluate variations to the Rule Book, conducting real time risk assessments and granting waivers where it is appropriate to do so.• Lead post incident debriefs to ensure lessons are learnt and actions are taken to avoid recurrence and improve incident response.• Direct communications to key stakeholders including Commissioner and Mayor’s Office.• Training lead for the grade; developing and delivering training to new entrants into the role and ensuring continuous development across the team.Achievements:• Prepared and implemented real-time strategic contingency and recovery plans to incidents and events including terrorist attacks, weather events, derailments and power failures.• Introduced standard operating procedures for the response to frequently occurring incidents and Network Command Decision Model for directing the strategic response to incidents.• Major Incident Gold Incident Command – certified by College of Policing.

Responsibilities:• Lead team in London Underground Control Centre and worked constructively with wide range of stakeholders to drive service delivery across the network.• Rapidly interpreted information from multiple sources in order to make decisions and deploy resources to prevent escalation of incidents, resolve them swiftly and secure service recovery.• Ascertained, collated and disseminated information to internal parties at all levels and ensured that customer information was delivered accurately and consistently.• Supported the Senior Operating Officer and Service Managers in developing strategy for managing incidents, co-ordinating and leading multi-agency response.Achievements:• Authored Network Winter Weather Plan and made significant improvements to readiness processes as custodian. Challenged preconceptions and ensured “buy-in” from the line teams.• Secured embedded forecaster for London Underground and Surface Transport at no cost for winter 2013/14. Delivered invaluable learning opportunities for both departments which were entered into pan-TfL forecast project.• Invited to Met Office headquarters in Exeter to deliver presentation to 100 of their staff and educate forecasters on the railway environment and the impact of adverse weather.

Responsibilities:• Worked collaboratively with trains, stations, service control and infracos to improve service delivery and provide corrective actions to mitigate against future problems.• Maintained a visible presence on the railway monitoring train service and station performance in order to anticipate operational issues.• Delivered incident response across the network; leading staff, contractors and emergency services towards safe and swift resolution of incidents.• Deputised for Service Control Manager and Performance Manager at meetings.Achievements:• Initiated and developed Competence Management System planning spreadsheet which saved several hours of manager and administrator resource each week.• Provided track familiarisation to station staff to ensure the ongoing competence of our frontline staff and conducted Station Supervisor interviews to help shape the future of our organisation.

Responsibilities:• Worked hand-in-hand with Service Controllers to manage service during normal and degraded operations and implemented emergency timetables during strikes and adverse weather.• Covered championship roles in Health & Safety, Attendance and Competence Management.• Desk and incident trainer entrusted to develop new staff into the role.Achievements:• Delivered 14% increase in Health & Safety audit score from 10% below network average to 4% above.

Graduate Trainee (Sep 2004 – Jul 2006)Responsibilities:• Learned fundamentals of the railway operations through placements across business.• Station Supervisor at Finsbury Park group working on stations undergoing refurbishment and managing event traffic for Arsenal.Achievements:• Worked within the Greater London Authority's Transport Team and directed TfL Revenue on the eligibility criteria for free travel for 16-18year olds in full-time education which are still in use today.