Develop and lead the Student Affairs and Services team (aka Student Life), ensuring it delivers a rich and diverse array of student life activities and services including those related to residential life, health wellbeing and counselling, co-curricular activities and events, career development, student governance, student conduct, and safety. Develop the Office of the Registrar and Student Billing/Financial Support functions. Lead the development of student-related policies and procedures. Provided technology leadership through the selection process and implementation of the Learning Management System, the student inquiry management system, and the Student Information System.Act as a thought and strategic collaborator to other members of the leadership team to help ensure Fulbright University Vietnam achieves its objectives.

Executive leadership and coordination of the Student Services units at RMIT Vietnam including the functions of Admissions, Student Administration, Student IT Systems, Health Wellbeing and Counselling, Student Life, the Student Residence, Scholarships, International Exchange programs and international student support, and the one-stop-shop student service facility – RMIT Connect. Initiated and led the implementation of a new service delivery model, including the establishment of RMIT Connect, contributing to student success and significantly improving student satisfaction levels.

By recruiting high caliber staff within an organizational structure evolving to meet the needs of a rapidly growing the university, the Student Services group, including the office of the Registrar, delivered policy, administrative, and student wellbeing services across two campuses and in alignment with equivalent services at RMIT in Melbourne.As student numbers grew from hundreds to thousands, designed and implemented student management systems and processes that were both cost effective and flexible, yet ensured the integrity of student data and billing information. Personally developed the Student Information System which is still in use as of 2021.

Taught courses in information technology, information management, and business computing, as well as supervising internship research projects. As Program Coordinator for the University Preparation Program (UPP), coordinated the introduction of a new UPP program structure and integration of content between courses within that structure. In 2004, appointed as Program Coordinator for the Software Engineering and Information Technology degree programs.

Led the establishment of Sutrix Media from what was Extramedia’s Vietnam software development center as that company succumbed to the dot.com crash. Gained valuable experience in crisis management and downsizing as the Sutrix management team developed and implemented a new sales oriented business model, developing sales and support channels in Europe and North America.

Co-founded the company in Vietnam, and then participated in its transition into a technology incubator and its expansion to Singapore, Boston and Beijing. Held the position of Chief Technology Officer. Managed the establishment and expansion of the software development center in Vietnam to 75 staff developing web applications for Extramedia’s portfolio companies.

Provided Apple technology “evangelism”, market development, sales and marketing support, technical support, and training for Apple distributors, dealers, corporate, education, and government customers in Vietnam, Thailand, Myanmar, and the Philippines. Duties also included proposing and implementing business development strategy in these markets, as well as organizing participation in trade shows, conducting training, tutorial, and promotional presentations.Apple Myanmar business development, sales and marketing support, technology support, and training. Provided technology briefings, support and training to MIT (Mandalay Institute of Technology), University Central Library, Yangon Computer University, Myanmar Radio and Television, and various resellers and training organizations. Primary outcome was that the Ministry of Education purchased 3,000 Macintosh computers.

Systems and software design and development, pre-sales consultation, training, sales and marketing support, and customer support. Significant projects included automated cable TV Weather channel which was nominated for an IT industry "Best Example of Convergence in Action" award; and an Aviation meteorology data collection, processing and display system installed in 20 airports around the South Pacific.