Established positive and effective communication among unit staff and organization leadership, cutting patient wait time from 20 to 5 minutesCross trained to monitor and manage department operations, achieving streamlined workflows and reduced patient errorsConducted department meetings, resulting in strategic plans to achieve metric goalsEstablished business communication with tentative partners, increasing patient referralsDevised, deployed, and monitored intake processes to boost long-term business success, increasing profit levelsUsed LEAN process for patient education and operational flow resulting in improved patient satisfaction and safety metricsTrained in Epic EHR scheduling, billing, screening, and case managementReviewed daily financial reports and investigated variances with staff, maintaining record accuracyMonitored patient feedback to devise business strategies and determine process improvements for better customer experiencesMaintained constructive client and vendor relationshipsProvided briefs to senior leadership, increasing knowledge and awareness of operational activities, programs, and offeringsFormulated inventory processes that enabled team to improve assistance to support groups, reducing down time and financial loss

Managed office operations regarding scheduling, referrals, prescriptions, and PPIConstructed and applied new employee training guide for onboarding staff, advancing turnover change managementLeveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfactionSpearheaded and implemented new projects to expand scope of provider referral networkOversaw patient financial transactions and billing, educating patients on EOBs and financial follow-up for outstanding billsCommunicated pre-authorization and verification with insurance companies, minimizing financial loss and benefiting patient educationStrategically coordinated PT and PTA schedules, increasing patient intake capacity through effective communicationPerformed exercise oversight for patients, including child patients with developmental delaysProficient in conflict resolution with healthcare insurance companiesSkilled with Medisoft EHR diagnostic and billing tools used to input ICD10 codes and CPT chargesIncreased care coordination by dictating therapist notes and communicating progress to referring physicians

Managed shift teams of 30+ employees and 120+ employees overallInvolved with interviews, hiring, selection, retention, and training of employeesOversaw daily operations generating $40,000 profitHandled and deposited daily cash amounting to $10,000Developed skills handling financial reports, money management, team/project management, and leadershipFormulated operational precision, setting national record for Chick-Fil-A, administering 330 cars through drive-thru in single hourAnalyzed account information to improve and optimize customer relations, resulting in over 95% customer satisfaction metricsDesignated research informant for new procedures, educating visiting franchises on innovative methodsTrained 100+ entry-level workers on standards, efficiency, and conflict resolution for best-in-class customer serviceImproved supply chain workflow by monitoring product quality, accounting stock, and ordering sufficient product