Parker Mack Email & Phone Number

Houston, Texas, United States

• Manage all communication and coordination between clients and internal delivery teams and implement best practices for efficient client success management.
• Cultivated strong relationships with more than 50 B2B clients and prospects, while acting as the main pointof contact for customers.
• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback
• Create and execute tailored customer success plans to enhance product… Show more Manage all communication and coordination between clients and internal delivery teams and implement best practices for efficient client.
• Create and execute tailored customer success plans to enhance product usage and elevate customer loyalty. Show less

Houston, Texas, United States

• Led responsibilities for all client service as well as data-driven tasks, such as trading and billing, for an RIA with AUM totaling ~ $500M. Directed a team of 12 members, dedicated to client services and internal.
• Oversaw the entire operation of trading and client support for a portfolio of 350 clients and prospects.
• Introduced a new approach to client interactions, referrals, and issue resolution, previously handled directly by the advisor team.

Houston, Texas Area

• Provided analytical, operational, and administrative support with a focus on boosting client retention rates and generating valuable referrals.
• Played a significant role within a 10-person group with assets surpassing $4B, specifically catered to ultra-high-net-worth clients.
• Supervised a client base of over 400 clients and prospects, consistently predicting needs, resolving issues, and ensuring exceptional service.

Houston, Texas Area

• Jack-of-all-trades type role with a start-up. Initiated programs to boost customer and client satisfaction through efficient communication, setting high standards, and improving client retention rates. Innovated.
• Supported business growth by engaging in branding, advertising campaigns, public relations, and sales strategies.
• Enhanced company's… Show more Jack-of-all-trades type role with a start-up. Initiated programs to boost customer and client satisfaction through efficient communication, setting high standards, and improving client.
• Enhanced company's operations by introducing new initiatives and optimizing various processes. Show less

Houston, Texas Area

• Successfully established a thriving tech recruitment firm from the ground up. Led strategic direction andoperational oversight.
• Managed day-to-day operations and spearheaded business development efforts for acquiring new clients and expanding client base

Houston, Texas Area

• Oversaw relations with 200+ clients which included scheduling calls, mailings, private event planning and coordination, as well as marketing with an emphasis on establishing and expanding their social media presence.
• Designed new scheduling systems including an overhaul to calendaring, touches with clients, and how relationships with long-term clients were maintained which increased productivity and client satisfaction.

Human Resource Development, College Of Technology

High School