Parker Mack Email & Phone Number

Houston, Texas, United States

Manage all communication and coordination between clients and internal delivery teams and implement best practices for efficient client success management.• Cultivated strong relationships with more than 50 B2B clients and prospects, while acting as the main pointof contact for customers.• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback• Create and execute tailored customer success plans to enhance product… Show more Manage all communication and coordination between clients and internal delivery teams and implement best practices for efficient client success management.• Cultivated strong relationships with more than 50 B2B clients and prospects, while acting as the main pointof contact for customers.• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback• Create and execute tailored customer success plans to enhance product usage and elevate customer loyalty. Show less

Houston, Texas, United States

Led responsibilities for all client service as well as data-driven tasks, such as trading and billing, for an RIA with AUM totaling ~ $500M. Directed a team of 12 members, dedicated to client services and internal operations.• Oversaw the entire operation of trading and client support for a portfolio of 350 clients and prospects.• Introduced a new approach to client interactions, referrals, and issue resolution, previously handled directly by the advisor team.

Houston, Texas Area

Provided analytical, operational, and administrative support with a focus on boosting client retention rates and generating valuable referrals.• Played a significant role within a 10-person group with assets surpassing $4B, specifically catered to ultra-high-net-worth clients.• Supervised a client base of over 400 clients and prospects, consistently predicting needs, resolving issues, and ensuring exceptional service.

Houston, Texas Area

Jack-of-all-trades type role with a start-up. Initiated programs to boost customer and client satisfaction through efficient communication, setting high standards, and improving client retention rates. Innovated procedures to enhance productivity and efficiency across accounting, marketing, social media, recruitment, and other keyfunctions.• Supported business growth by engaging in branding, advertising campaigns, public relations, and sales strategies.• Enhanced company's… Show more Jack-of-all-trades type role with a start-up. Initiated programs to boost customer and client satisfaction through efficient communication, setting high standards, and improving client retention rates. Innovated procedures to enhance productivity and efficiency across accounting, marketing, social media, recruitment, and other keyfunctions.• Supported business growth by engaging in branding, advertising campaigns, public relations, and sales strategies.• Enhanced company's operations by introducing new initiatives and optimizing various processes. Show less

Houston, Texas Area

Successfully established a thriving tech recruitment firm from the ground up. Led strategic direction andoperational oversight.• Managed day-to-day operations and spearheaded business development efforts for acquiring new clients and expanding client base

Houston, Texas Area

Oversaw relations with 200+ clients which included scheduling calls, mailings, private event planning and coordination, as well as marketing with an emphasis on establishing and expanding their social media presence.• Designed new scheduling systems including an overhaul to calendaring, touches with clients, and how relationships with long-term clients were maintained which increased productivity and client satisfaction.

Human Resource Development, College Of Technology

High School