As a Guest Services Associate at Whitewater, I delivered exceptional customer service and ensured a memorable experience for the guests. I handled reservations, check-ins, payments, and inquiries, and resolved any issues or complaints promptly and professionally. I also collaborated with other departments to coordinate and optimize the guest services operations.Prior to that, I was a Hilti Center Representative at Hilti North America, where I achieved five consecutive quarterly sales quotas, resulting in a 15% increase in revenue for the 2021 fiscal year. I also increased the target accounts revenue by over 30% by maximizing every call point and cultivating and maintaining leads through Salesforce. I developed organizational best practices for how to manage and follow up on leads, and shared them with my team and peers.I graduated from Purdue University with a Bachelor of Selling and Sales Management with a Certificate in Entrepreneurship. I have a strong passion for sales and marketing, and I have gained valuable skills and knowledge in these fields through my education and internships. I am motivated by challenges and opportunities to learn and grow, and I am always eager to contribute to the success of the organization and the satisfaction of the customers.