Key Responsibilities: Leveraging ITIL principles to manage problems effectively and prevent recurring incidents. Led and managed the problem management process, identifying and resolving root causes of recurring incidents to prevent future occurrences. Conducting data analysis and reporting to identify trends, contributing to proactive problem resolution. Collaborating with cross-functional teams to implement sustainable solutions, enhancing service quality and customer satisfaction. Developed and maintained relationships with key stakeholders, ensuring smooth IT operations. Resolved technical issues by determining root causes and creating solutions and/or workarounds. Worked with Incident Management, and Change Management teams to help determine RCA of major incidents. Create RFCs if needed to prevent the recurrence of incidents or testing for replication of problems across multiple systems. Provided direction on problem management processes and proactive measurements/analysis to improve performance and quality for service support, delivery, and customer satisfaction. Accountable as a custodian of asset data and information and responsible for management and control of Asset Catalogue. Preparation of Summary Report and Validation of active assets.

Key Responsibilities: Create and maintain a consistent CM plan across the Fox Co. group.  Responsible for identifying the CI logical class and relationship hierarchy.  Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB. Defines and documents the processes and procedures for creating and maintaining CIs and CI data. Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB. Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications. Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date. Ensures that the CI Data Owners can effectively manage their CI data. Manages the continuous improvement of the automation and maintenance of non-discoverable CI attributes. Evaluates requests for new CI classes, CI attributes, and CI relationship types. Defines, creates, and monitors CI data health reports/dashboards and works with the CI Data Owners to resolve any issues. Defines the scope of CI data audits, documents the audit processes ensures the audits take place, and any issues identified are resolved. Defines, implements, and improves CI data governance processes as needed Ensures the CI data is managed using the approved processes. Manages the design, development, and implementation of process and/or CMDB enhancements. Request assets view assigned assets and report incidents using a mobile device.

Confirm client information, process correspondence and taxation forms via inbound and outbound phone calls, in person or through electronic interactions. Also, determine the best outcome for clients, resolve their inquiries or issues and use excellent client service skills to maintain a positive impression of the ATO.

Responsible to provide a quality service, delivering to the Data#3 MS Asset Management process & plan. Define & maintain customer escalation matrix as it relates to Asset Management. Integrate Asset Management process with related customer processes as required, such as asset procurement, refresh, decommissioning and warranty repair/ replacement. Manage full lifecycle of all assets in Service Now. Reconcile baseline of h/w assets with respective IT system owners Provide a quality service when scheduling stock. Accountable as a custodian of asset data and information and is responsible for management & control of Asset Catalogue Maintain the integrity of all data in the ITSM repository & ensure all the asset data recorded is accurate, specifically regarding their allocated ownership, categorization and location Preparing timely reports & tracks ITSM metrics over time to analyze trends and identify risks. Identify h/w asset saving opportunities & co-ordinate with IT system owners to achieve identified savings Engage with IT system owners on a regular basis to review the movement of H/W assets & opportunities for cost optimization. Working knowledge of HPE Financial Services Customer Portal for managing disposal of assets. Validating Data Integrity & Governance on accuracy of data uploaded in SharePoint Providing information to Internal and External Auditors during H/W & S/W compliance audits Continually provide updates into the ITSM tool Ensure all orders have been correctly entered as per the agreed process Work with the 3rd party vendor to ensure the techs are available for each installation/removal Asset Scheduling with handling Service Now Workflow tasks Ensure Service Now is monitored and any items are actioned accordingly Reconcile asset movements against IMAC# Managed the IT Assets Green disposals by tracking 90, 60 and 30 days reminders to the users. Coordinate stock with procurement Disposal & decom of assets

Responsible for our clients software asset management and licensing. Support activities such as updating inventory records, analyzing purchase orders, support functions for discovery data processing, contacting distributors, suppliers, vendors, writing and distributing SAM reports. The primary function is to identify, record, maintain and analyse relevant software products, licenses, charges, terms and conditions to establish a license compliance position for all installed software. Maintenance of software assets data including software licenses, software ownership and software version control within Software DB (SNOW).

My Experience outlined below• Good Knowledge of Remedy.• Good Knowledge of USD (Uni Service Desk)• Good Knowledge of TSD (Trioli Service Desk)• Also know SAP, doing procurement - -Managed the IT Assets Purchase Orders, delivery of goods, asset tagging, and distribution of goods.- Managed the IT Assets Green disposals- Managed any IT related invoices prior to payments.* Also able to work in SQL, C, C++, MS Access* Good Knowledge of MS Excel, Word and Powerpoint.

Recruited as configuration data entry analyst to deal with Qantas airline assets record and update its records. My duties involves:-Ensure all the CIs to be uniquely identified with naming conventions.Perform all duties required to ensure Fujitsu's meets its obligations to the customers.Exposure to Unicenter Service DeskEnsure the confidentiality and security of data is maintained. Personally adhere to the Fujitsu Australia Security policies to ensure that Fujitsu and customer information and technology resources are protected. Design/Implement & Maintain CI relationships Design appropriate processes to support the CMDB Review Install, Move, Add or Change Requests (IMAC#s). Reconcile asset movements against IMAC#s Implement Requests for Change (RFC#s) assigned to Asset Management. i.e. Change of Owner Record Software License and Contract details, and relate to assets. Administer procurement of new assets. Develop and produce reports as required Manage imports of asset dataVerify the accuracy of the database against the physical environmentInitiate and assist in the development and maintenance of AssetManagement (AM) process, policy & procedure documents, to assist Assetmanagement with the successful delivery of the service.Devise and produce CM reports containing correct and relevantstatistical data on a regular and ad-hoc basis. Ensure the confidentiality and security of data is maintained.Obtain, maintain and promote awareness of customer specific security policies.Handling e-mails.Personally adhere to the Fujitsu Australia Security policies to ensure that Fujitsu and customer information and technology resourcesare protected.Experience in SAP doing - Procurement -Managed the IT Assets Purchase Orders, delivery of goods, asset tagging, and distribution of goods.- Managed the IT Assets Green disposals- Managed any IT related invoices prior to payments

Appointed as a head of department to look after the computer faculty and upgrading the old records. My some duties also involves:-Supervise the other three junior staffs.Providing the training to new staffs.Teaching the students.Organizing the seminars.Updating the school's software.Maintaining and updating the student's and teacher data.Updating the school's policies and participate in the management. Organizing the exam and setup exam papers and updates the syllabus.Accomplishments Achieved the 100% pass rates and more than 80% student selected for top level universities.Awarded with permanent job for hardship and get pay increment.Successfully introduced the new 5 course for local students.Successfully delivered 3 times lectures at university level.Successfully established the relationship between school and other organization to get the apprenticeship for students.

Recruited directly from university on good ranked based to deal with customers. I was responsible for ensuring high level customer service and providing assistance, supervising other staff members and continuously improving the organization's image. My role also involves:-Handling day to day tasks.Solve customer and internal employee's problems. Replying customer's query and Resolving technical issues.Updating the site's software (Network security) and managing the hardware.Coordinating IT teams' activities to meet objectives with in time constraints.

The wholesale supplier of electronic goods); As a Computer Operator my role involves entering and updating data of customer on daily basis. My duties also involve proper networking between sites to ensure system work properly. My job also required me to Updating customer record, ensuring IT system working properly. Verifying accuracy of data, compiled spreadsheets by combining data from various systems.