▪ Accomplished business analysis professional with broad insurance industry experience and strong data analytical and systems problem-solving skills. Strengths include cleaning and analyzing data, hypothesis testing, critical thinking, and basic modeling, to manage data projects and systems implementations, rating and pricing complex risk accounts, training and mentoring new hires. ▪ Proven track record in responding to, troubleshooting, and resolve system related incidents submitted in SNOW (ServiceNow) by End Users. Conduct system regression testing for database core updates, meticulously validating test conditions, scripts, and criteria to ensure alignment with business and risk control requirements. Verify expected outcomes to uphold operational integrity and minimize potential risks. Facilitate training of to End Users on the workflow, technology services. Performed UAT (User Acceptance Testing) for system update migration project as a Change Champion for my designed department. ▪ Develop dynamic dashboards leveraging visualization tools, Tableau, Power BI, and ThoughtSpot, to translate complex data into actionable insights for directors and senior management. Promptly address and fulfill ad-hoc data requests using ETL processes to deliver comprehensive reports to senior leadership, facilitating informed decision-making and fostering continuous improvement initiatives. Craft comprehensive automated monthly reports using Microsoft Excel Power Query and Standard SQL databases to present key findings that facilitate strategic decisionmaking and optimize business performance.
Listed skills include Underwriting, Insurance, Risk Management, Leadership, and 7 others.