Parshant . Email & Phone Number

Delhi, India

Heading the Operations and Business Support Team.

Gurugram, Haryana, India

Overseeing Operations w.r.t. Issuance of New Business & Renewals. Played a key role in Project management & quality driven process improvement projects. Working on system readiness on New Products from an operational stand point. Planning & conducting process and product training for ensuring high quality customer experience & business TAT. Review of processes and design controls, identification of process gaps, areas of risk and elimination of such process gaps. Suggesting process improvements areas and taking up with business process owners to update SOP and process flow charts. Responsible for adherence to SLAs & TATs for all request broadly falling under New Business & Renewal Policy Servicing.  Publishing daily / weekly / fortnightly & monthly dashboards giving them a bird eye view on New Business & Renewals.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience, whileadhering to the SLAs and SOPs. Assessing customer feedback, evaluating areas of improvements & providing critical feedback to the team on improvements and achieving NPS & CSAT. Periodically conduct reviews with team to monitor progress on set objectives, track deviations & provide recommendations on course correction. Vendor Management Training of Sales Employees, Agents, Bank partners, NBFC Partners & Vendors on processes, enhancements,upgradation w.r.t. operations for existing line of products and new products.

Gurgaon, Haryana, India

 Prepare the monthly incentive for Agents as well as Sales Team. Worked on digital journey for our Agents (Mobile Application & Web Portal). Working with IT team towards MIS automation. Train sales force to view the needs from a customer’s perspective; incorporating creative problem solving techniques to identify appropriate solutions and on after sales services. Preparing and presenting daily, weekly, and monthly dashboard to HOD.

Noida Area, India

 Acquired the position of manager in product development and Business process team. Interacting with different stakeholders of the firm i.e. IT, Legal, Operations, Marketing andMedical Underwriting on regular basis for defining the overall product life cycle. Handling Travel, Banca and Retail Channel in terms of product dependency. Making commission slab for Agency channel as well as sales team. Handling the system development and product end to end testing after getting approved from IRDA. Making product process note and get it approved from all vertical heads. Meeting with channel partners in order to understand their requirements in terms of product construct and forming a product conceptualization in accordance with the market needs and trend. Responsible for overall product life cycle right from product conceptualization till the final launch and post sales analytical skills.

Noida Area, India

 Handling Travel, Retail & Banca products and managing a team of 4 person. Responsible for reporting analytical reports on a monthly, quarterly & yearly basis to senior management.  Handling all the operational testing part and ensuring timely delivery of products. Develop and direct a scheduled and enhancement training program for channel partners Co-ordination and data reconciliation with different stakeholders of the company.

Gurgaon, Haryana

 Analyzing and generating daily, weekly and monthly sales MIS and share with department heads for decision making. Leading Online business and customer chat. Preparing closing dashboard, Performance Trend and coordinating with channel partners. Preparing monthly Revenue, Agent incentive closing figures, resolving discrepancy & escalation resolution.

 Travel policy issuance and process maker. Handel the pan India customer query  Coordinate with agents for payouts and ensure to make it happen on time with the help of finance team.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree

10Th, English