Parth Dave Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

• Analysing Business requirement KPIs and meeting SLAs for Clients. Organizing meetings with stakeholders for mapping all technical operations and functionality changes.• Creating and managing users on Azure AD. Assigning group policies for the same.• Configuring and Installing Windows 10 operating system according to requirements and policies. Planning, testing and Deploying updates using Microsoft Azure Active Directory• Monitoring and maintaining on site LAN, VPN Network using Azure Networking services and flagging any suspicious activities on same. Conducting network connectivity test on weekly basis.• Testing and Deploying PowerShell scripts to automate process and reduce processing time.• Enrolling, Configuring , Deploying and protecting user devices using Microsoft Intune. Planning and managing policies for the same.• Creating SOPs and Technical FAQs Document for IT team and sharing it on Microsoft SharePoint.• Working With Cyber Response team to provide end point security to users by Deploying and updating fire eye, McAfee.• Providing training and technical Support to users on Salesforce vaccination Platform. • Creating Dashboards and detailed reports for Operations manager on Salesforce for day-to-day operations• Logging cases on Service cloud for setting up new users and other technical issues.• Collaborating with stakeholders and cross-functional teams on multiple projects for any onsite technical issues and functionality changes of various SaaS like Salesforce, GS1Covax,AEC etc• Proactively participating with project teams on QA and UAT testing of upcoming sprint cycles For Salesforce and service cloud.• Maintaining Microsoft product licenses and managing SQL database for onsite stock of Equipment, Consumables, and other supplies.

Mumbai, Maharashtra, India

• Created Business requirement documents and workflows for business applications and took signoffs from different Stakeholders. Provided end to end support services for users, Ensuring rapid resolution of tickets.• Conceptualized and implemented SQL databases for business and Ticketing systems, enhanced troubleshooting of SQL scripts to reduce processing time• Performed data visualization using Tableau for continuous improvement of existing business process• Automated reporting system for various teams using Python test scripts and conducted in house knowledge sharing sessions for the same• Assisted offshore team to write test cases, for QA and UAT testing which increased the accuracy of delivered product to 95%• Liaised with Director for day-to-day reporting and operations• Collaborated with cross-functional project teams and stakeholders on remediation of functionality changes.• Served as one-point contact between clients and offshore IT team throughout SDLC to deliver the expected product.

Mumbai Area, India

• Employed IT business functions, processes, and tools to assist delivery of after sales audit services to clients• Enhanced system to manage business data and reports using SQL and MS Excel. Ensured all IT data was documented • Conducted industry research focused on competitors’ trends and performance• Recognized pattern and trends in data set. Depicted and searched data for driving business solutions• Supported business development team with data aggregation, compilation, and slice/dice for client reporting and presentation with MS Office• Executed data analysis and visualization using Tableau for statistical reporting of overall project• Improved the reporting dashboard with new functionality using Python scripts to cut data processing time• Validated SQL databases for updating, testing, and integrating new SQL queries as per requirements• Conducted market research on products, markets, and competitors; submitted detailed reports basis analysis of complex data and numbers• Designed & tested questionnaire across industry for customer insight & satisfaction

Mumbai Area, India

• Worked on tracking of material Distribution and Reconciliation for development of Fiber Optics Network in the Western region of India• Updated SQL databases with data collected from vendors.• Created Statistical analysis reports of existing work on material distribution and link completion using MS Excel• Cooperated with DW team to develop Data warehouse for vendor and material management

Master'S In Information Systems With Computing, Information Technology

Bachelor Of Engineering (Be), Electrical And Electronics Engineering

Diploma, Electronics And Video Engineering