• Engaging with clients through inbound and outbound calls, following up on leads.• Generating revenue by selling our solution/product to prospective clients, and expanding our distribution network in overseas markets.• Handling B2B sales inquiries, providing comprehensive pricing information to facilitate procurement.• Maintaining relationships with existing clients, and addressing post-sales needs.• Negotiating agreement terms and closing deals

• Overseeing Multi-Product Support, I manage overall support for multiple products, ensuring seamless assistance to clients.• Client Relationship Management, I handle client requirements, fostering understanding and effective communication.• Testing Scenario Development, I provide the testing team with guidance to create comprehensive testing scenarios.• Design Requirements Coordination, I provide clear design requirements to our talented design team.• Business Analyst Collaboration, I provide the business analysts team with requirements and understanding, ensuring alignment with project goals.• End-to-End Client Engagement, I engage with clients throughout pre-sales, support, and post-sales stages.

- Managing Live Data.- Collecting and interpreting data.- Analyzing results.- Previewing the results live.- Identifying patterns and trends in data sets.- Working alongside teams within the business or the management team to establish business needs.- Defining new data collection and analysis processes.- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.- Acquiring data from primary or secondary data sources and maintaining databases.- Filtering and cleaning data for usage.- Prepared dashboards and worksheets in Tableau - building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.- Analyzing business requirement for performance understanding and creating relevant fine-tuned reports.- Designing sales Dashboards to get a clear view of market trends.

- Process creation, implementation & optimization.- Creating training Materials like Videos & docs.- Customer Relationship Management (CRM) Training.- Creating reports on a regular basis to keep the management updated on the progress and operation of compliance. Reports on all branches onshore & offshore on various aspects.- As independent reviews and evaluates compliance issues/concerns within the organization and branch-wise and franchisee module. - Audit the CRM for ensuring that the relevant information exists as per business requirements. - CRM policies and procedures are being followed, and that behavior in the organization meets the company’s Standards of Conduct.- As a channel of communication to receive and direct compliance issues from appropriate resources for investigation and resolution.- Escalate the issue in real-time for minimizing the risk and reducing the errors.- Periodically review, develop and update the Standards of Conduct to ensure continuing revenue and relevance in providing guidance to management and employees.- Identify potential areas of compliance weakness or risk and develop/implement corrective action for resolution of problematic issues.- Ensure that all the records are well maintained & verify all the details of the client in the CRM at the time of the registration.- Customer Grievance Management. Focus on Client dissatisfaction (Delays, discomfort, poor information, mistreatment). Reputation (Bad press, poor service, unreliability, negative feedback etc).

- Receive training from client and then training team.- Frequent communication with the client for updates and queries via email and phone.- Sending daily and weekly reports to client.- Generating and reviewing document for final submission or decline.- Responsible for directing, organizing and controlling project activities, under the direction of HOD.- Manage the flow of day-to-day operations.- Provide any training that team members need.- Allocate tasks of project to the team members.

- Prospect for potential new clients and turn this into increased business.- Cold call as appropriate within market or geographic area to ensure a robust pipeline of opportunities. - Meet potential clients by growing, maintaining, and leveraging the network.- Identify potential clients, and the decision makers within the client organization.- Research and build relationships with new clients.- Set up meetings between client decision makers and company’s practice leaders/Principals.- Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.- Participate in pricing the solution/service.- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.- Present an image that mirrors that of the client.- Present new products and services and enhance existing relationships.- Work with technical staff and other internal colleagues to meet customer needs.- Arrange and participate in internal and external client debriefs.- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.- Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.- Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.- Forecast sales targets and ensure they are met by the team.- Track and record activity on accounts and help to close deals to meet these targets.- Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Day-to-day management of multiple research projects with optimum supervisory input.• Ensuring that the projects are resourced and implemented correctly, to the satisfaction of the client’s objective.• Monitoring the researchers and guiding any research executives working on a project to understand exactly what is required of them and training them if necessary.• Overall management of the research team.• Samples Management, Time Management and Tasks Management.

*Worked on studies to understand the Current trends of the industry,Brand Awareness/perception,To Indentify Problems and solutions,To Track awareness and satisfaction for Industries specifically in the markets of United Kingdom,USA,Canada,Australia and Other Asia pacific Countries.* Helping the team during various phase of the research and guiding them through out the project* Working on research projects across various industries like Wealth Management,IT( Information Technology), Finance, Banking, Healthcare, Pharmaceutical, Energy & Utilities, Media & Communication, Education, Retail, Manufacturing,CPG* Qualitative and Quantitative research* Lead Generation from various sources on internet * Sample Management