Parth Kumar Email & Phone Number

India

Sahibzada Ajit Singh Nagar, Punjab, India

Chandigarh Area, India

o Responsible for the overall IT system and infrastructure availability and develop a resilient IT infrastructure to reduce failure for Indian On premises and USA and Norway. o Managing System monitoring through Atera RMM Tool for System health, performance monitoring, network status monitoring with Auto/Manual Tickets creation for system alerts and issue.o Documentation of system credential and crucial IT assets in IT Glue. o Backup monitoring and restoration of Systems On… Show more o Responsible for the overall IT system and infrastructure availability and develop a resilient IT infrastructure to reduce failure for Indian On premises and USA and Norway. o Managing System monitoring through Atera RMM Tool for System health, performance monitoring, network status monitoring with Auto/Manual Tickets creation for system alerts and issue.o Documentation of system credential and crucial IT assets in IT Glue. o Backup monitoring and restoration of Systems On PrimnNAS drive and on cloud using Datto, Crash plan and Acronis.o Managing IT Infrastructure consisting of OS Windows Servers 2012, 2016, Windows 10, Linux (Red Hat, CentOS), MAC OS related setup and troubleshooting. o Managing Sonicwall firewall, LAN, WAN, VPN, Firewall Policy for on Prim.o Managing team and assign task and reporting from team on daily basis to resolve issues of Indian, USA and Norway Users for IT hardware and software.o Managing Rackspace Excahange to create, disable, email ID with forwarding and rule implementation for India premises and Office 365 global admin subscription management and creation of Ids, provide License for application, creation of admin roles, SharePoint, One drive, Skype for Business, Yammer, Exchange online protection, security and compliance. o Managing Antivirus server license and installation of Escan for India and Webroot antivirus for USA and Norway systems.o Office 365 global administrator to provide license and access to remote users Show less

Chandigarh

• Providing IT Helpdesk Support and following up with users in a timely manner.• Assign calls to floor engineer & follow up with them for closure • Prepare weekly & monthly call summary report• Maintain inventory of companies IT assets (Hardware and Software Licenses)• Coordinate and communicate for any software or hardware failure to their respective vendor.• Troubleshooting all Hardware and Networking problems & provide remote support to user• Installation… Show more • Providing IT Helpdesk Support and following up with users in a timely manner.• Assign calls to floor engineer & follow up with them for closure • Prepare weekly & monthly call summary report• Maintain inventory of companies IT assets (Hardware and Software Licenses)• Coordinate and communicate for any software or hardware failure to their respective vendor.• Troubleshooting all Hardware and Networking problems & provide remote support to user• Installation, configuration and troubleshooting of Microsoft Windows Desktop & Server OS and Linux & Centos.• Client installation of SAP & support basic issues arise in that• Managing network devices in the LAN (Firewall & L2 switches) • MPLS & ILL Network Topology to manage remote offices.• Creating IT SOP, Policies & keep updating it as changes takes place• Schedule preventive maintenance of all HO computer hardware, printers • Maintain record of IT related PO & Invoices in spreadsheet , execute SAP entries for service & submit invoices to accounts• Follow up with accounts for releasing payments & all outstanding• Computer System Validation for laboratory systems. • Administrative support for Window server Roles and features, Laboratory applications, user list management, permission grants, scheduling of repairs and maintenance in order to minimize level of down-time for lab equipment, and disruption to laboratory activities • Support and manage the overall backup environments, planning and implementing backup jobs, schedules, sub clients and other backup policies, Organize regular audits of backup configurations to ensure quality of service.• Responsible for Documentations of Server Room i.e. Design Qualification, Installation Qualification, Operation Qualification and face USFDA audit and cleared with zero 438 for data integrity. Show less

Vadodara Area, India

• User & Group Management: User & group Addition/Deletion/Modification in Linux 6 and window server 2008• Installation and Configuration Active Directory, DNS, DHCP for company domain and manage user permissions • Backup of Information Store on a regular basis• Performing daily Backup, Clearance, and performance monitoring of Windows 2003 and 2008 server Backup• Installation and troubleshooting of different Operating Systems like XP Professional, 7 , 8 windows• Support for… Show more • User & Group Management: User & group Addition/Deletion/Modification in Linux 6 and window server 2008• Installation and Configuration Active Directory, DNS, DHCP for company domain and manage user permissions • Backup of Information Store on a regular basis• Performing daily Backup, Clearance, and performance monitoring of Windows 2003 and 2008 server Backup• Installation and troubleshooting of different Operating Systems like XP Professional, 7 , 8 windows• Support for Installation and Configuration of various software on different Operating Systems• Provide Level 2 support for Troubleshooting of software, hardware and network - related problems of client machines as well as servers• Quick Heal Anti-Virus server installation and management • Installation, configuration and management Local mail server (PME), Cyberoam (UTM), Linux RedHat 7.• Client configuration and schedule scanning process for desktop• Automatic desktop anti-virus up gradation on client• Implementation of IT’s Security and Policies• Installation and troubleshooting in client & server setup Show less

Vadodara Area, India

• Handling project DuPont India Pvt Ltd Project of Dell Services on pay roll of Nityo Infotech services Pvt Ltd (An Dell Company).• Domain configuration and management on User desktop of windows and Linux• Analyzes and resolves Software/Hardware matters of significance pertaining to networking connectivity issues• Troubleshooting of hardware and software problems of Dell desktops, notebooks • Working on applications of Lotus Note 8.5 basic, Microsoft Outlook and Lync 2010… Show more • Handling project DuPont India Pvt Ltd Project of Dell Services on pay roll of Nityo Infotech services Pvt Ltd (An Dell Company).• Domain configuration and management on User desktop of windows and Linux• Analyzes and resolves Software/Hardware matters of significance pertaining to networking connectivity issues• Troubleshooting of hardware and software problems of Dell desktops, notebooks • Working on applications of Lotus Note 8.5 basic, Microsoft Outlook and Lync 2010, McAfee Encryption, Juniper Junos Pulse and safe net for mail securities, Minitab, Verdasys 6.1.2, SAP GUI 7.1, Odyssey, Microsoft silver light, Workday Application, RSA security token assignment.• Installation of LAN cabling, WAN of company network • Router and switch configuration of L1 level and trouble shooting • • Handling Local Server for data backup and Proxy server for ACL• Support secure VPN connectivity for remote users• Managing IT services and documentation, Backup and Restore / Data Management • Working with FS&RE for asset Outscopped process• Responsible for handling Local Vendors for purchase and provide guidelines of IT assets to sourcing Team• Report, handle and manage to call before escalation.• Daily issue resolved report updates to team lead in conferencing call Show less

India

Clients system monitoring and troubleshooting.server monitoring and troubleshooting of any software OS and hardware issue.Outlook configuration and troubleshooting.backup monitoring and restoration as per requirement and schedule testing.inventory management of clients system.license management of clients software and hardware systems.daily users system related issues troubleshooting as per ticket.