Parth Patel Email & Phone Number

Adelaide, South Australia, Australia

• Provided frontline technical support to over 100 end-users, resolving hardware and software issues with a 95% satisfaction rate.• Installed, configured, and maintained operating systems, software applications, and peripheral devices for a network of 200+ devices.• Diagnosed and resolved 50+ network connectivity issues, ensuring uninterrupted operations across departments.• Conducted monthly hardware and software inventory assessments, leading to a 20% reduction in procurement costs.• Collaborated with cross-functional teams to troubleshoot and resolve 30+ complex technical problems within established timelines.• Documented 50+ support procedures and created user guides, improving system usability, and reducing support ticket resolution time by 15%.• Assisted in the setup and management of IT infrastructure, including 10+ servers, routers, and switches.

Adelaide, South Australia, Australia

• Supervised and led a team of up to 15 crew members during designated shifts, achieving a 98% on-time shift start rate.• Resolved an average of 20 customer issues per week by responding to questions, comments, and complaints.• Implemented and enforced McDonald's policies and procedures, maintaining a 100% compliance rate with food safety and cleanliness standards, resulting in zero health code violations during tenure.• Trained, coached, and motivated crew members to deliver customer service.• Managed cash handling procedures with an average daily transaction volume of $5,000, ensuring 100% accuracy and security, and reducing cash handling errors.• Monitored cleanliness and hygiene throughout restaurant.

Melbourne, Victoria, Australia

Developed a highly interactive React application with 100+ reusable components, reducing development time by 20%.Architected a state management system using Redux, ensuring optimal performance and data flow for a complex e-commerce platform.Integrated third-party APIs seamlessly into the user interface, enhancing functionality and user experience.Optimized front-end performance, resulting in a 30% improvement in page load times.Collaborated with designers and back-end engineers to deliver a responsive and scalable web application meeting all project requirements.

Melbourne, Victoria, Australia

• Played a pivotal role in assisting with design and development of user-friendly and responsive websites, resulting in a 30% increase in user engagement and a 20% decrease in bounce rates.• Collaborated with development team to implement and maintain web applications.• Furnished assistance in website maintenance, updates, and troubleshooting.• Wrote clean and efficient code, adhering to coding standards and best practices.• Developed and maintained responsive front-end features using HTML, CSS, and JavaScript, enhancing user experience, and increasing user retention by 15%.• Managed integration of web services and third-party APIs, resulting in improved data flow and enhanced system functionality as a whole.

Melbourne, Victoria, Australia

• Developed responsive user interfaces and interactive features using React.js, resulting in a 25% increase in user engagement.• Collaborated with cross-functional teams to design and implement front-end solutions for web applications, achieving 97% client satisfaction.• Optimized website performance by implementing best practices and reducing load times by 40%, enhancing user experience.• Led the migration of legacy codebase to React, reducing code complexity by 50% and improving maintainability.• Implemented state management solutions with Redux, resulting in a 30% reduction in application bugs.• Conducted code reviews and provided constructive feedback, contributing to team's overall code quality and adherence to coding standards.• Utilized React Router for efficient navigation and improved user flow, resulting in a 20% decrease in bounce rate.• Actively participated in agile development sprints, delivering over 20 user stories per sprint on average.

Master'S Degree, Information Technology

Bachelor Of Computer Science, Artificial Intelligence