Parth Patel Email & Phone Number

Sydney, New South Wales, Australia

Bengaluru, Karnataka, India

• Global KYC Rollout @ Western Union – EU, APAC, MEA Regions
• Led 10+ engineers to launch new experience platform R4 on web & mobile across EU regionimpacting verification of millions of users annually
• Launched multiple KYC features like Electronic Verification, Next-gen OCR, Video KYC, ID + Selfie, ID upload, optimizing the flow based on conversion metrics
• Collaborated with UX team to design ideal user journeys, leveraging user mock-up surveys, A/B testing, customer app store reviews, and direct questionnaire responses
• Worked extensively with WU’s Global Product Compliance to get all KYC testing attestations ensuring adherence to minimum global standards as well as regional compliance requirements

Mumbai Area, India

• Low Code Claims Management System
• Owned business requirements, planning, client workshops and training, governance, storyboarding product features and roadmap,Repair Deployment Automation
• Requirements and solution design for API integration b/w 3 parties to automate repair deploymentsBusiness Data Migration Project for WNS Assistance, Ipswich UK
• Business-critical data migration carried out over a stringent time frame resulting in savings worth GBP 1Mn+ in licence and support costsVendor Evaluation for Customer Comms Management Solutions
• Analysing 10+ vendor solutions for best fitment with the in-house claims product, with detailed cost-benefit analysis from primary and secondary researchLow Code Claims Platform - Requirements Gathering + Configuration
• Requirements, configuration, and support for a low code claims platform for a major Insurer in UK

Hyderabad Area, India

Optimizing SAP Projects across business functions- Liaised with 20+ key stakeholders from IT-BPE & outsourcing partner; interviewed project champions & business users from plants; studied qualitative aspects of process related delays- Plugged gaps in SAP solution manager data & curated datasets by skimming through 450 documents for the accurate break down.

Pune

• SAP ABAP Developer for a fortune 500 Utilities client
• Enhanced productivity of interconnection application system by 15%, which catered to 100+ users
• Modified equipment disposal system to account for human error, boosted operating efficiency by 25%
• Developed interface between SAP PM & CRM to trigger automatic emails containing change logs
• Added functionality to scan multiple barcodes simultaneously, saving manual data entry effort by 30%
• Implemented OEM maintenance logic to increase lifetime of compressors by 10%; excellent feedback

Mba, General Management

Bachelor Of Technology (Btech), Electronics And Communications Engineering

Science