Global KYC Rollout @ Western Union – EU, APAC, MEA Regions▪ Led 10+ engineers to launch new experience platform R4 on web & mobile across EU regionimpacting verification of millions of users annually▪ Launched multiple KYC features like Electronic Verification, Next-gen OCR, Video KYC, ID + Selfie, ID upload, optimizing the flow based on conversion metrics▪ Collaborated with UX team to design ideal user journeys, leveraging user mock-up surveys, A/B testing, customer app store reviews, and direct questionnaire responses▪ Worked extensively with WU’s Global Product Compliance to get all KYC testing attestations ensuring adherence to minimum global standards as well as regional compliance requirements

Low Code Claims Management System• Owned business requirements, planning, client workshops and training, governance, storyboarding product features and roadmap,Repair Deployment Automation• Requirements and solution design for API integration b/w 3 parties to automate repair deploymentsBusiness Data Migration Project for WNS Assistance, Ipswich UK• Business-critical data migration carried out over a stringent time frame resulting in savings worth GBP 1Mn+ in licence and support costsVendor Evaluation for Customer Comms Management Solutions• Analysing 10+ vendor solutions for best fitment with the in-house claims product, with detailed cost-benefit analysis from primary and secondary researchLow Code Claims Platform - Requirements Gathering + Configuration• Requirements, configuration, and support for a low code claims platform for a major Insurer in UK• Supporting programme governance, project financials, presenting biweekly update to Sr leadershipsAccounts Payables - RPA + Machine learning• Project governance and management for an automated Accounts Payables solution for Finance functionCTO’s Strategy and Transformation Team• Technology strategy planning and execution, internal and external position of WNS tech portfolio, liaising with analyst firms, web and video content for website and client demos, creating training curriculum for a course at IIT-B, curating course material for Internal RPA Training

Optimizing SAP Projects across business functions- Liaised with 20+ key stakeholders from IT-BPE & outsourcing partner; interviewed project champions & business users from plants; studied qualitative aspects of process related delays- Plugged gaps in SAP solution manager data & curated datasets by skimming through 450 documents for the accurate break down of total time, prepared timelines of 4 critical projects- Benchmarked timelines of projects critically affecting Good Manufacturing Practice (GMP) standards against GMP non-critical projects; proposed fast-tracking of approvals & common documentation- Projected 20% avg savings on project time based on recommendations made from historical data- Proposed SAP ‘Transport of Copies’ approach for frequent transport from dev to QA; achieved potential time savings of 2% of the total project time & 17% of time spent in production approvals

SAP ABAP Developer for a fortune 500 Utilities client• Enhanced productivity of interconnection application system by 15%, which catered to 100+ users• Modified equipment disposal system to account for human error, boosted operating efficiency by 25%• Developed interface between SAP PM & CRM to trigger automatic emails containing change logs• Added functionality to scan multiple barcodes simultaneously, saving manual data entry effort by 30%• Implemented OEM maintenance logic to increase lifetime of compressors by 10%; excellent feedback • Added mass upload functionality of electric pole data, significantly reducing data entry time• Enhanced application for cathodic protection of gas pipelines, reducing maintenance cost • Developed conversion programs to upload legacy data into SAP; significant savings in manual effort • Optimized reports by using performance tuning & decreased the average execution time by 20% Achievements• Awarded Consolidated Relative Rating (CRR) 1+ in the first appraisal, top 1% in a 1000+ batch• Received BRAVO award for outstanding performance & valuable contribution to the project• Received ELF (Engagement Level Feedback) 7/7 rating from the client for the very first deliverable• Secured a CGPA of 4.61/5 in Foundation Program from Global Education Centre, Mysore, 2013