Parth Pandya Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

●Proficiently managed Customer Relationship Management systems such as Zendesk to facilitate internal team navigation and ensure adherence to HIPAA protocols during Medicare & Medicaid plan enrollment. Expertly verified eligibility for Chronic Condition and Dual Special Needs plans via CMS portal and Emdeon Office. ●Pioneered the creation of a streamlined process for tracking and analyzing customer interactions within Zendesk, resulting in enhanced customer service strategies and a 10% boost in client enrollment efficiency. Attained top 5% status in tier 1 sales program (Emdeon), achieving a flawless 100% quality assurance score while handling over 800 tickets monthly. Exceeded internal KPIs by efficiently resolving tickets within a 3-minute chat duration.

Charlotte, North Carolina, United States

● First contact point for sales capture-department program, fielded and conducted inbound/outbound sale calls using Five9 Softphone (VoIP) to potential customers to secure a possible Medicare & Medicaid enrollment.● Assisted internal employees with consumer interactions to secure first line of sale for healthcare enrollment; quickly processed high quality information about their consumers and transferred to the appropriate sales team to complete insurance purchasing process.● Delivered an excellent consumer experience for all inbound and outbound calls, drove customer success by providing a satisfying customer experience, de-escalating consumer complaints and concerns, and accurately determined when to escalate consumer calls to a supervisor

Associate Of Arts - Aa, Computer Science

Transfer Degree

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services