• Managed a portfolio of client accounts, provided tailored technical solutions and support, leveraging CRM tools and data analytics to track and enhance service delivery.• Developed customized account plans to address client needs and achieve sales targets and drive revenue growth.• Collaborated with cross-functional teams to ensure seamless execution of client projects and deliver exceptional customer service.• Network and communicate with business professionals to recommend and sell cybersecurity and backup products• Conducted monthly business reviews with clients to identify opportunities for upselling and cross-selling products.• Cultivated strong client and stakeholder relationships through proactive communication and problem-solving.• Prepared and delivered pre-sales presentations that explained products and services to existing and new accounts.• Helped in new acquisition by attending networking events and trade shows.• Prepared RFQ, RFI and RFP documents for new and renewing accounts.

• Analyse, interpret, and present data to non-technical users• Prepare technical documentation and end-user documentation for self-support of general issues• Experience in working with SQL Server and Sharepoint Online• Understood business processes and helped business in process improvements• Implemented tech projects and improvements and provided internal IT Support to business users• Experience in working with a range of business systems and software which includes CRM, VoIP, Microsoft, WordPress, and other collaboration tools

• Developed Test Plans, Deployment Plan and managing Test execution in HP-ALM and XRAY Test Management for JIRA• Understand and review project and change requirements• Conducted Defect triage meetings, helped in Defect Management and also provided regular test updates to stakeholders• Prepared training materials and conducted end-user training by using corporate testing tools• Prepared technical and training documentation for application support• Build and run Test Automation scripts using Selenium and review scope of Test Automation• Experience in working with AWS Cloud Computing and running tests on Cloud environment

- Worked in Agile environment.- Gathered Business Requirements and improved business processes.- Created User stories, mockups, flows and development of portal.- Worked on React.js, Node.js.- Development and testing based on Acceptance criteria developed.

- Conducted structured training for all crew members and also delivered individual coaching sessions to crew members.- Helped the store in driving sales and profitability by monitoring production controls and completing business reports such as sales and forecast.- Developed shift plans so that store can be run effectively and efficiently.- Delivered exceptional customer service to customers so that they are satisfied with the quality of service.- Worked on payroll for 50 employees. Worked on Accrivia software for doing payroll for employees and also maintaining sets of data using Excel Spreadsheet.

- Resolved Level 1 IT Helpdesk related queries.- Assisted students with their notebooks and IT related queries for account setup and configuration. Helped students with password resets for the login to the Wesley college network and configured their accounts to the Wesley college network.- I helped IT Helpdesk person to setup iMac’s and iPad’s and remote management was also performed to install and configure iMac’s and iPad’s all at one time.- Worked on ServiceNow for creating tickets for all jobs to be logged and managing tickets for IT Helpdesk requests.

- Communicated complex information through verbal and written channels with students from various cultural backgrounds.- Motivated first-year peers during transition period into university to perform good and provided necessary help to them.- Guided students at events and helped in managing events such as orientation and graduation.- Responded to student queries in timely and sensitive manner and maintained calendar for Study Support Coordinator by making appointment on their behalf with the students.- Recorded and managed sets of data using Excel Spreadsheets.

- Planned Quality study sessions based on subject-specific topics for more than 5 subjects at a time.- Facilitated study sessions that promote active learning and engagement and collaborated with lecturers for effective resource development.- Motivated students to do well in the subject by developing confidence in them and making them independent to study.- Redirected students to campus services and subject information.- Recorded and managed attendance lists using Excel Spreadsheets.