•Developing software by analyzing business requirements; conferring with management and users; analyzing systems flow, data usage, and work processes; investigating problem areas; following the software development life cycle•Determining and communicating project feasibility and sizing estimates through analysis, problem definition, requirement gathering, and solution development•Documenting and demonstrating solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code•Preparing solutions by determining and designing system specifications, applying robust architectural patterns, applying coding standards, and programming•As part of the job, working on front-end, back-end, and database bugs/features

* Provided corporate clients with efficient support by resolving technical issues.* Performed Backups for desktop support servers* Assume responsibility for product knowledge, service and campaign/promotional offerings, and competitive knowledge.* Tier-3 support for desktop support* Act with a sense of urgency to ensure all promotional activity and planograms are maintained and updated by the client.* Provide sales support by following-up in a timely manner to ensure store maximizes activation opportunities.* Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.* Implemented various protocols such as OSPF, EIGRP, BGP, MPLS and VPN to test network performanceAct as a Bell, Virgin Mobile and Lucky Mobile ambassador by professionally representing the organization in accordance with the Bell, Virgin and Lucky value standards.* Providing Tier 1 level support of Confidential products and services Operating system functionality, Software installation and troubleshooting, VoIP configuration and support email configuration and support, Mobile Device Management, Malware/virus detection and removal* Ensure all assets, fixtures and live devices are maintained and utilized as per standards.* Maintain CRM support documentation for assigned clients by updating admin passwords, software support and installation .* Research questions using available information resources. Diagnose and resolve technical hardware and software issues.