• Engaged and conferred with client to capture, analyze and manage requirements• Defined high level scope, estimates and integrated solution outline for fulfillment of mobile products/services from order capture through to completion - including order enrichment, decomposition & orchestration, network activation, inventory update and billing initiation - to achieve reduced cycle time & OPEX• Provided e2e design consultancy for a large transformation program to replace client’s legacy Order management systems by new platform based on TIBCO Fulfillment Orchestration Suite(FOS) and TIBCO BPM to manage both mobile(prepaid & postpaid) and Fix/Broadband orders. It uses a Fulfillment Catalog for automated order plan generation and orchestration. Solution includes offer enrichment via SIGMA Enterprise Product Catalog. Billing profiles are created in BSCS. Integration is achieved primarily via web-services and asynchronous queues. In phase 1, the solution is used to manage all mobile orders for both existing and new customer base - Prepared high level solution designs for the same, including use cases, sequence diagrams and requirement traceability matrix ­ - Reviewed low level system designs, interface specifications and data mapping artifacts prepared by multiple components’ teams, to ensure quality and architectural compliance ­ - Advised and supported delivery/technical teams on design issues & their resolution throughout development, integration and UAT phases, to ensure near 0%-defect delivery ­ - Provided guidance & inputs to client on functionalities and limitations of involved systems and processes around them, to fully address client needs, enhancing the effectiveness of client personnel by ensuring that proposed solutions are properly understood and appropriately exploited, for increased client satisfaction. ­ - Review SIT and UAT test cases to ensure full compliance with requirements and design

• Performed business requirement analysis, impact assessment, design conception and effort estimation as part of pre-sales and proposal preparation, to comply on all requirements & obtain client(SFR) agreement on non-compliant requirements(if any) providing proper reasons, in order to optimise savings for the client.• Lead design team responsible for preparing functional designs, involving integration of SaFiR system with multiple systems, using web services, java batch jobs and asynchronous modes. Updated Enterprise data model in every release, and aligned it with cumulative changes introduced by various projects in a given release.Within the client’s ICT systems landscape, SaFiR is the customer relationship management system that enables its business & applies to both retail & wholesale customer interactions. It masters all customer related data & enables to receive the customer when he calls for support. SaFiR is an entry point to other applications of the Information System and is well-integrated with these applications, within the solution. Underlying COTS product is Amdocs Clarify which was customized to meet specific business requirements and respect wider Enterprise architecture. Quarterly releases of multiple projects were planned for study, proposal, design, development and delivery.• Evaluated processes and methods used in the existing system, to propose modifications in order to consolidate multiple web-services and ad-hoc message points into a single integrated solution that managed ~10,000 customer interactions in under 1 hour. In the new proposed architecture, each type of interaction is handled in a uniform way.• Designed changes to the existing billing and payments solution, to incorporate regulatory rules for SEPA compliance.• Handled multiple assignments simultaneously, like working on proposals for future release, design work in the current release and mentor team members to resolve issues with ongoing support work

• Analyzed business requirements and prepared E2E solution designs for service assurance processes within BT Wholesale and TNZ Retail, for broadband and VoIP product portfolio. The E2E designs were based on strategic stack of OSS/BSS systems(Oracle Siebel, Amdocs Clarify, Cramer, Netcool, Remedy, Geneva) within the enterprise architecture; they described the high level solution and listed down changes required on individual systems & interfaces to support a given business scenario end to end; and they included related use cases, sequence diagrams, traceability matrix and RAID analysis.• Acted as liaison between the EA team and business owners to facilitate communication & understanding• As test-design interlock, engaged with other designers, business stakeholders, test teams and delivery managers, to lead on timely resolution/closure of all e2e design defects/issues found during integration testing and user-acceptance testing, across L2C(Lead-2-Cash/Fulfillment) & T2R(Trouble-to-Resolve/Assurance) areas for all BTW 21C products• Analyzed, designed and developed customizations on CRM ClarifyCRM 12.5 thin client application and integrated it with O2’s existing systems. Provided technical assistance to development team for troubleshooting & defect fixing.• As onsite SPOC for T-Online, coordinated with offshore team for all issues/bug-fixes’ effort estimation and planning.• Designed and developed a functional proof-of-concept to provide a web-based CRM solution to the client, on top of Geneva Billing System. Used Java servlets, JSP, Weblogic Application Server. Backend - Oracle(Geneva)

• Designed, developed, tested & maintained in-house applications & HR Information Systems for ST, like Leave & Attendance management system, Virtual Library, Canteen management(integration to payroll), ST’s IC projects development trends System, ensuring 0 defects and 0 schedule variance.• Technologies used – Java, Unix/Pro*C, Servlet, JDBC, Oracle, JCharts, JSP, VB, MS-Access, Apache Tomcat