Parvathi Dileep Email & Phone Number

Richmond Hill, Ontario, Canada

• Retrieval of EDI (Electronic Data Interchange) system orders for major retail customers and run production tickets into the queue for processing.
• Consolidate production items into appointment requests for approval by vendors.
• Prepare order confirmations to be sent to clients for review in a timely manner.
• Liaise with key point of contacts to fulfill customer inquiries on their order status completion.
• Prepare and email order status updates to clients to advise of final payments and delivery arrangements.
• Retrieve orders via email from independent retailer accounts to review for accuracy (product specs, pricing) and process into the database in a timely, scheduled manner.

Concord, Ontario, Canada

• Served as an assistant to Production Supervisor, supporting all aspects of operations management.
• Trusted to analyze and interpret data.
• Performed production line optimization by using Shoplogix platform.
• Coordinated and scheduled all company meetings and appointments through Microsoft Teams and Zoom.
• Consolidated resources for each department to maintain timely completion of production and meet strict deadlines.
• Proficient in Microsoft Windows, Microsoft Excel, Microsoft Word, Microsoft Teams and Adobe Reader.

Scarborough, Canada

Customer Service Representative

Scarborough, Canada

Customer Service Representative