Parvathy M Nair Email & Phone Number

Dubai, United Arab Emirates

Assisted clients in implementation, configuration, support, and customizations of the products such as Monitoring, IAM Solutions etc. to align with their business needs.Supported team members in resolving technical issues and provided ongoing support to clients, ensuring prompt resolution and high levels of customer satisfaction.Coordinate with other cybersecurity architects and subject matter experts as well as technology partner technical experts to design and deliver innovative solutions and create business opportunities.Collaborated with cross-functional teams, including sales, development, and support, to address complex client requirements and deliver comprehensive solutions.Taking ownership of critical priority (P1) incidents and resolving them to meet stringent SLAs.Conducted product upgrades, patches, and performance optimizations to enhance product functionality and stability.Created and maintained documentation including user manuals, technical guides, knowledge base articles and business documents to collaborate with clients and the IT department to provide support to all issues.Developed and implemented robust logging strategies to capture and analyze application behavior during debugging processes.

Bengaluru, Karnataka, India

Kyndryl (Project : Lloyds Banking Group), KarnatakaMain role as Unix Performance Analyst..Experience on incident management, change management and problem management.Performing daily routine tasks resolving OS related issues and working on tickets on security basis and managing queues.Monitor system activities like CPU, Memory, Swap space usage, Disk to avoid any performance issuesDevelop and maintain cooperative and collaborative relationships with networking, storage, software development and project management teams to resolve various performance issues.Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.Provided personalized end-user training, offering education via in-person and online courses.Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.Adhered to budget requirements with excellent planning and consistent expense monitoring.Recruited and oversaw personnel to achieve performance and quality targets.Created patches and solutions to fix bugs in existing applications.Drove continuous improvement of IT governance processes.

Bengaluru, Karnataka, India

IBM (Project : Lloyds Banking Group), KarnatakaMonitored server performance.Performed Health check on servers on quality basis and suggested appropriate changes.Monitored company inventory to keep stock levels and databases updated.Led projects and analyzed data to identify opportunities for improvement.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Prepared variety of different written communications, reports and documents.Increased customer satisfaction by resolving issues promptly.Conducted research, gathered information from multiple sources and presented results.Built successful project plans covering objectives, resources and staffing to meet schedules.Tracked project and team member performance closely to quickly intervene in mistakes or delays.Maintained open communication by presenting regular updates on project status to clients.Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.Resolved conflicts and negotiated mutually beneficial agreements between parties.Used Microsoft Excel/Word and other software tools to create documents and other communications.Proved successful working within tight deadlines and fast-paced atmosphere.Offered friendly and efficient service to customers, handled challenging situations with ease.

Bengaluru, Karnataka, India

Wipro (Project : Lloyds Banking Group), KarnatakaDeveloped organization-wide administration policies to encourage continuity across multiple systems and facilities.Preserved system documentation accuracy via regular data updates and graphical refreshes.Resolved issues and escalated problems with knowledgeable support and quality service.Communicated with industrial equipment installers to deliver technical support throughout project execution.Maintained records for each project and engineering discipline.Identified technical risks within managed projects.Recommended process improvements to reduce unnecessary waste.Reviewed progress controls for project quality assurance.Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.Monitored metrics during project execution to maintain compliance with planned costs.