Thushara Raveendran Email & Phone Number

Dubai, United Arab Emirates

Support the sales teams in preparing commercial proposals and renewal proposals.Maintain accurate customer records and update in CRM with sales activities and opportunities.Ensure the customer queries and complaints are resolved efficiently without escalations.Effective and timely payment follow up on outstanding payments.Maintain and expand the database of prospects.Email marketing of our products/ solutionsTele calling as per Team Head's advice. Invite customers to our IT events via call or mail.Generate potential leads via cold calling.

Dubai, United Arab Emirates

Perform accounts, credit cards, loan approval and disbursal communication via email to the relevant customer as per CPF guidelines.Check the customer documents such as application form, cooling off period waiver form, lifestyle declaration form, customer consent form and key fact statement. Generate assessment & suitability checklist for cards & loans and final repayment schedule for loansCheck with related departments & source agents for missing and incorrect documents. Follow up with concerned department till relevant documents are obtained.Perform timely communication to the customer.

Dubai, United Arab Emirates

• Managed and maintained the e-commerce (opencart) websites likeDubaishoppers, Fashionchase, ITChase, Cochinshoppers, Chennaishoppers etc. Handled the admin role of the same.• Listed the products for online sales in Amazon, Noon and Wadi. Write and edit product content that will be published on e-Commerce websites/portals. Update stock, price and offers when required.• Keep track of daily online orders and fulfill them.• Attend customer enquiries related online purchase and resolve them.• Manage company’s online marketing presence, including on social media platforms.• Handled the sales of websites and issues related to all websitedesigned and hosted by us. • Remind and follow up with existing customers regarding website and domain renewals.• Communicate with clients and gather their requirements for website development or enhancement. • Maintained electronic and hard copy filing system.• Posted job openings in job portals and initial shortlisting ofcandidates for interview through telephonic interviews.• Coordinated and managed the IT team in India.• Assisted in IT purchase.Achievement: Increased online sales.

Chennai Area, India

Worked in multiple projects for the client - Chevron , an American multinational energy corporation by providing application support, including problem analysis and resolution, and involved in application enhancement and short term development projects using .net technologies, also involved in manual testing of new applications developed and bugs fixing of the same.