Parveen Kumar Email & Phone Number

Experienced Manager with a demonstrated history of working in the IT industry. Skilled in IT Service Operations with Vendor Management and Customer service delivery.Experience in managing Service Delivery Operations, Vendor Development, Customer Relationship, After Sales Support and Operations, Project Management, Asset management.Understanding of ITIL foundation framework which include Service Delivery functions such as Client Interaction Management, Critical Incident Management, Problem Management, Change Management and Knowledge ManagementExtensive subject matter expertise in IT Service Management (ITSM) processesExposure in running several operations including SLA Management (Service level agreement), Resource Utilization for ensuring seamless operations.Proven success in collaborating with internal/external customers for successful operations. Responsible for driving infrastructure implementation and other IT Projects for Corporate clients.End to end responsibility from project initiation to execution and closure.Handling vendor aligned in various projects, their RFP, RFQ, SLA and NDA.work on increase in productivity and vendor management.

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  Maharishi Dayanand University

  Electronics And Communication Engineering