IT professional with over 10 + years’ rich accomplishment in IT Services. Experienced in Information Technology Operations with a demonstrated history of working in the telecommunications industry.Provided Strategy Planning, Service Delivery ,IT operations, program/Project Management,Relationship Management, IT Infrastructure Management, Transitions, Vendor/Partner Governance, SLA/Audit Management.Skills:Windows OS , Mac OS, Office Suite, Internet Protocol Suite (TCP/IP), Technical Support, and Global IT Operations. Troubleshooting, Active Directory and ServiceNow FDE. ITIL V3 Certified. MCP certified.Specialties: • SCCM and CASPER •