Leading a group of 5 individuals in reviewing policies while ensuring accuracy and quality is met within specified time. Highlighting improvements to be made and escalating outstanding issues to relevant parties. Engaging with stakeholders regularly to ensure objectives and goals are aligned. Having regular one-to-one sessions with team members to ensure morale is at the highest possible.

- As an SME, my job responsibilities include preparing dashboard reports on a weekly basis to give an overall picture of how the department is doing in terms of SLAs, pending numbers etc. - Reports are generated from multiple sources and then translated into graphs and charts which are then prepared onto a PDF dashboard. - Also involved in various ad hoc duties which are necessary for high level management who are based in multiple locations around the world. - First point of… Show more - As an SME, my job responsibilities include preparing dashboard reports on a weekly basis to give an overall picture of how the department is doing in terms of SLAs, pending numbers etc. - Reports are generated from multiple sources and then translated into graphs and charts which are then prepared onto a PDF dashboard. - Also involved in various ad hoc duties which are necessary for high level management who are based in multiple locations around the world. - First point of contact on any queries and/or issues within the team before it is escalated to higher management. - Part of the UAT testing team for any enhancement to the systems that are used by the organization. This also includes troubleshooting and incident ticket submission to the relevant supporting teams. Show less

- Responsibilities include reviewing, evaluating, verifying and processing work for multinational business.- This includes verification of instructions received from Network Partners, booking assumed reinsurance premiums and validating policies that was issued to the local client to ensure everything is in accordance with what was agreed.- Communicate with the Producing Office, Multinational Risk Practitioner or Underwriter to collect information for the instructions to be sent to… Show more - Responsibilities include reviewing, evaluating, verifying and processing work for multinational business.- This includes verification of instructions received from Network Partners, booking assumed reinsurance premiums and validating policies that was issued to the local client to ensure everything is in accordance with what was agreed.- Communicate with the Producing Office, Multinational Risk Practitioner or Underwriter to collect information for the instructions to be sent to Network Partner.- Secondary responsibilities include organizing and maintaining databases, documentations and work instructions on a regular basis.- Also function as a trainer if and when required for new hires. Show less

As as Subject Matter Expert, I have the responsibility to prepare monthly reports for SLA, capacity, tardiness and attendance. Secondary responsibility includes training new joiners and existing team members on new and/or updates to the work process. Training also provided to business partners in India and the Philippines.

Primary responsibility includes access provisioning for AIG employees around the world. First level troubleshooting for access that has been provided. Continuous effort to meet and improve turn around times.