RESPONSIBILITIES• To support and develop additional Customer Service Programs in collaboration with internal stakeholders to delight customers while meeting the brand requirement.• To monitor completion of tasks by local After Sales line managers to minimize customer effort and improve customer tolerance to build rapport / reduce complaints.• Collaborate and consult with dealership & branch management on improving authentic customer participation, feedback and NPS scores, in alignment with Regional CSCE action plans and processes.• Roll-out CS processes and initiatives throughout the Regional (ASEAN) following Regional CSCE goals & objectives.• To continually improve the DSU (Daily Situation Update) reports along with preparation of Data Authenticity reports for Regional Team monthly.• Escalate MY, TW, HK customer concerns on all platforms by helping the internal stakeholders and dealer management on providing fast, satisfactory, and appropriate resolution of customer concerns by reporting to Regional CS. To ensure compliance across entire MIG Network through PDCA (Plan. Develop. Check. Act) methodology and communication to all stakeholders e.g., RAS (Regional After Sales), Training Academy, Local After Sales and Network.• Improve overall operations to achieve Customer Loyalty.

RESPONSIBILITIES• List customer concerns and enquire additional questions to diagnose current problems.• Verify current vehicle warranty coverage and explain fee structures.• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.• Maintain high levels of customer service at all times by taking to count of customers’ needs while in the dealership or with loaner cars for more extensive repairs.• Continuously increase knowledge of dealer services, providing quotations and estimates for vehicle repairs and at the same time increasing the revenue for labor and parts sales.• Update customer records in the system with latest mileage, service, and repair information.• Achieve sales target set by the management mainly workshop sales, spare parts, and merchandise items.EXPERIENCED GAINED • Gained relevant knowledge about latest innovations and technology in the Automotive Industry. • Getting exposure to latest devices and obtaining great insight on solving internal and most critical problem with BMW and MINI cars.• Experienced the different techniques of trouble shooting and vehicle diagnosis.• Most importantly learned the proper ways of handling customers according to CSI surveys done by JD Powers BMW AG.

RESPONSIBILITIES- Liaise between customer and workshop pertaining to job progress - Provide professional advice, repair estimates and additional repairs approval according to MBM standards - Handle all telephone calls regarding work in progress, appointments, technical and service related inquiries - Monitor and plan daily vehicle through – put according to workshop capacity with the service manager - Attend to customers in a timely in a timely and professional manner - Maintain good relationships with all contacts during the course of work and create a harmonious working environmentEXPERIENCED GAINED - Gain relevant knowledge about latest innovations and technology in Japan Automotive Industry - Getting exposure to latest devices and also obtaining great insight on solving internal and most critical problem with NISSAN cars - Learned different techniques of trouble-shooting - Most importantly learned the proper way of handling customers according to CSI surveys done by JD Power

RESPONSIBILITIES - To provide SALES to the organization - To take responsibility being in charge of the show roomEXPERIENCED GAINED - More knowledge about ISUZU vehicles - Getting to know the procedures of dealing with commercial vehicle’s - Widening my knowledge in SALES