Pascal Besnard Email & Phone Number

Sweden

Advent Software delivers trading and reporting software to some of the world’s largest Wealth managers and financial institutions. I started as a support consultant but my area of responsibility increased with time. My daily work consisted of the following tasks:- Work directly with financial institutions to analyze, troubleshoot, educate and resolve technical and/or trading issues by telephone, email and remote session- Analyze business requirements and provide thorough documentation on the client’s behalf to the development team for software feature enhancements or product fixes- Leading and mentoring a small team of colleagues. The team is responsible for a translation software, which is the last but important link between Advent software and third-party accounting software- As a consultant; I implement the translation software mentioned above on location. I am responsible for setting the requirement, scope, planning, implementation and adaptation of our systems, followed by training and support to the customerDuring my time at Advent, I have won multiple awards for my work and dedications:- Top Box Client Survey Winner Award in 2013 and 2016 (SS&C Advent)- Runner up for the EMEA Client Excellence Award of the year 2018 (SS&C Advent)

Stockholm, Sweden

My assignments varied from being an IT-administrator, course leader to the installation and operation of test environments for applications that were foreign to me. My last assignment was as an ITIL Change Manager at Hewlett Packard. ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses.

Finspang, Sweden

For this position, I had a double role as a project manager and as an application manager.The project I lead was regarding the consolidation and upgrade of 3D mechanical CAD systems. The project included investigation, planning and documentation preparation for the new CAD and PLM systems as well as its working methodology. The job as application manager meant managing, reviewing and analyzing IT applications for over 110 users.

Stockholm, Sweden

During the early 2000's recession, the entire department where I worked at Ericsson was shut down despite all the hard work, I became an involuntary job seeker. I had difficulty finding a new position mainly due to my junior job experience but I did not let the situation discourage me. My 'new' job was to actively search and find a new position which I did

Stockholm, Sweden

I was part of a 4 man team which provided support for a 3D Mechanical CAD software (currently known as NX). The clients were mechanical designers mainly working with telecommunication stations for mobile phones. I provided support by telephone or on-site. The responsibility was mainly to assist the user to draw the design in the 3D software both also to improve the company's method standard and educate users.