o Supervised the Data Entry and Retail A/P teams (3 employees), supporting $60 Million in annual saleso Supported all store staff by telephone, e-mail and in-person in the way of: POS operation Documenting and distributing all procedures Investigating, troubleshooting and resolving sales and inventory issues Compiling, executing and completing physical inventory counts (50 Stores) Training all new and existing frontline staff on POS operation and procedureso Supported the Data Entry team on a subject matter expert level: Making important decisions and supervising Article creation and PO entry Completing and communicating Store hard-marks  Troubleshooting POS pricing issues  Managing the inventory adjustment processo Supported the procurement team and upper management in: Sales, inventory and Ad-Hoc reporting OTB data support Supporting new and existing cube reportso Compiled weekly, monthly and FYE financial data and liaised with the Finance Departmento Created and implemented and supported the aged inventory locating process at our Distribution Center

- Supported e-commerce applications on multiple platforms (.net, COM…)- Supported and investigated Moneris merchant account setup issues- Communicated all system outages in a timely manner to our client base- Trained customers on our in-house online credit card payment tools (recurring payments…)

- Supported our small business customers with High Speed internet troubleshooting and on-site visits for hardware replacements- Supported and administered Communigate email accounts for our clients- Fielded technical support calls and emails and responded to issues in a timely manner