Pascal Benn Email & Phone Number

Driving alignment across professional services, delivery processes, and technologies to ensure exceptional customer experiences across ARKANCE EMEA.

London, England, United Kingdom

- Directed the Junction product suite, including Content API, Corporate Booking Tool, Payment Product, and Travel Agency System.- Led and mentored a team of eight product managers, defining the North Star and overarching product strategy.- Partnered with senior leadership to align product vision with business goals, driving innovation and market competitiveness.

London Area, United Kingdom

- Created and maintained the product roadmap, translating the North Star into actionable user stories and strategic initiatives.- Ensured timely and successful product delivery by coordinating efforts across engineering, design, and marketing teams, aligning with business objectives.

London Area, United Kingdom

- Led a team of ten Python developers focused on building a travel content API, ensuring high-quality output and adherence to timelines.- Served as Scrum Master, conducting daily stand-ups, retrospectives, and sprint planning sessions, effectively resolving issues.- Strengthened collaboration between product and engineering teams, streamlining processes and improving overall product delivery.

London, England, United Kingdom

- Customer Integration Leadership: Held full responsibility for all client integrations of the enterprise SaaS solution, managing the process from contract signing to deployment.- Project Framework Development: Designed and implemented a robust project framework and methodology to ensure rapid and successful deployments.- Team Establishment: Founded and led a consulting team dedicated to securing and deploying a major global insurer on the platform.- Collaborated closely with customers, product, engineering, and commercial teams to ensure the solution met and exceeded customer expectations.

London, United Kingdom

- Managed the technology portfolio for 60 travel agency members with a combined spend of £1bn.- Led a team of Business Analysts, Implementation Managers, and Support Managers to source, create, deploy, and support SaaS technology solutions for business travel.- Worked closely with key stakeholders, including business owners of the consortium, to enhance operational efficiency and profitability.- Oversaw the end-to-end deployment of technology solutions, ensuring they met the unique needs of each travel agency and improved overall business performance.- Implemented strategic initiatives to streamline processes, reduce costs, and maximise the profitability of member businesses.

United Kingdom

- Led the Global Customer Services and Software Implementations Team, ensuring exceptional customer satisfaction, retention, and successful project delivery.- Directed the global rollout of the KDS Neo door-to-door Online Travel and Expense Tool, successfully implementing it for numerous clients worldwide.- Worked closely with engineering, product, and commercial teams to refine products and solutions, aligning them with customer needs and feedback.- Maintained high levels of customer satisfaction by addressing client needs, troubleshooting issues, and ensuring seamless software integration.- Achieved outstanding project delivery results through meticulous planning, coordination, and execution, driving customer success and retention.

London, United Kingdom

- Focused on optimising distribution channels, managing supplier contracts, and providing actionable management information.- Led the implementation and management of the KDS Neo Online Booking Tool, overseeing its adoption and usage throughout the organisation.- Increased KDS Neo adoption from 50% to 90% through a comprehensive engagement and training program, ensuring widespread usage and satisfaction.- Achieved significant cost savings by managing travel policy changes, optimising procurement processes, and improving compliance.- Developed CO2 reporting for travel, publicly included in the firm's annual report and earned ICARUS accreditation for its quality.- Implemented various technological solutions, including purchase-to-pay and approval workflow systems, enhancing operational efficiency and control.

Birmingham And London

Front line travel consultant role, looking after the business travel requirements of various major HRG accounts (e.g. Cadbury and Barclays).

Ba (Hons) Tourism Business Management, Business Travel Management

Education record