Pascale Wallace Email & Phone Number

United Kingdom

● Full ownership of driving the acquisition of new Business 2 Business (B2B) and end-user clients whilst building a robust prospect client pipeline; researching and compiling lists of prospects (interior designers, architects, builders, kitchen studios, and end users) through social media, online channels, referrals, and leveraging existing client relationships● Managing several client touch points from call cycles and booking onsite visits with key decision makers, to networking, and planned follow-up● Building a robust sales pipeline through developing relationships, generating leads, demonstrating sound presentation skills, negotiating prices, and driving robust data analysis● Utilising negotiating and influencing skills to close and on-board new clients; proven track record of growing client base - consistently scheduling 5+ appointments per day● Managing and servicing existing clients, understanding business requirements, and acting as the primary contact for all interactions● Continually analysing and researching market data and competitor information to keep abreast of product value and services● End-to-end management of the showroom, displays, and samples; assisting end-user clients by reviewing architectural drawings, conducting product demonstrations, providing expertise on colour choices and edge profiles, explaining product manufacturing processes, and showcasing stone options● Facilitating customer experience from design to installation; preparing quotations in alignment with customer preferences, budget constraints, and quality standards● Managing all aspects of order processing, including oversight of the fabrication process● Initiating and implementing a comprehensive business development strategy focused on building brand awareness● Prospecting: cold calling, sending introductory and follow-up emails, conducting on-site presentations, ongoing communication to close the deal, and liaising with after-sales team

Employed by a world-leading design and manufacturing company, specialising in sintered stone surfaces; employment dates March 2018 – February 2020 & December 2021 - August 2022.𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:● Scheduled 5+ appointments per day with fabricators and kitchen studios; focused on providing product samples, displays, and comprehensive product training to expand exposure● Proficiently handled slab orders, secured competitive pricing, and introduced kitchen studios to the product range● Initiated and attended residential visits to address product-related issues; conducted thorough on-site assessments, and generated reports for warranty claims and client feedback● Actively promoted the brand whilst managing and minimising risks, safeguarding against project or display loss● Drove strict adherence to timelines, facilitating competitive advantage through planned follow-ups to deter competitor interference and cost reduction while enhancing customer support𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Consistently achieving and surpassing sales targets, supporting revenue growth for the company

Employed to provide business development services for a leading retailer and installer of premium tile and slab surfaces; attracting new clients and servicing existing clients with a high level of customer service.𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:● Established and maintained strong relationships with architects, interior designers, builders, kitchen studios, and end users through consistent engagement, awareness of market trends, and a hands-on problem-solving approach● Drove business growth and development through efficiently scheduling and managing 5+ appointments per day; managed all aspects of lead generation including cold calling, presentations, social media, brand awareness, and networking● Proficiently tailored quotations to offer clients options aligned with budgetary constraints; demonstrating a customer-centric approach whilst driving profitability and business growth● Provided detailed product specifications, including technical information and installation guidelines; supporting a seamless integration● End-to-end installation project management, overseeing the entire process; forecasting projects, stakeholder engagement, offering diverse render options, planning, project tracking, installation, snag lists, fabrication issues, and resolution● Proficient in supply chain management, vendor negotiations, cost optimisation, and global sourcing of products

Employed by a joinery company, specialising in high-end kitchens and cupboards for the residential sector.𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:● Successfully engaged with high-end developers, architects, quantity surveyors, construction companies, interior designers, fabricators, and end users – scheduled 5+ appointments per day● Initiated and implemented comprehensive business development strategy; reengaging with previous leads and clients, and building brand awareness to maximise opportunities for business growth● Utilised online system ‘Leads to Business’ to proactively plan joinery discussions with potential clients at key points in their project timelines; building rapport and generating sales through effective planning and forecasting● Delivered comprehensive product specifications including technical details and installation information; ensuring a seamless integration● Assisted Office Manager in liaising with sales reps and suppliers; delivering presentations, conducting showroom tours, and introducing innovative market ideas to support business growth and development● Proactively addressing and resolving issues with product installations; demonstrating strong problem-solving and troubleshooting abilities

Employed by a world-leading design and manufacturing company, specialising in sintered stone surfaces; employment dates March 2018 – February 2020 & December 2021 - August 2022.

Provided advanced administration and personal assistant services to 1 Director and 4 Marketing Consultants.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Supported lead generation process through proactive cold calling, delivering a 60% appointment success rate● Managed office tasks, including diary management; scheduling +20 weekly appointments for the Director and Marketing Consultants; demonstrating strong organisational skills and effective communication● Led project coordination, uploading Bill of Quantity (BOQs) to CRM system for suppliers, invoicing, meeting minutes, and resolving disputes and queries; supported improved project outcomes and client satisfaction

Provided PA services to 6 sales consultants within the Marketing Department.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Administered all aspects of diary management and facilitated corporate communication; consistently scheduling +/-20 appointments per consultant, per week.● Maintained spreadsheets to track meeting requests, appointments, and outcomes; further analysed data to provide insights into appointment success rates and reasons for outcomes● Managed project coordination, including gathering information from construction professionals, writing reports on project status, updating subcontractor details, and organising office systems with strong attention to detail● Led the quotation, invoicing, and CRM update process; efficiently resolving queries and complaints to ensure seamless operations